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Common
What you
symptoms
experience
Safety related
Visible signs of
issues.
smoke or sparks
Intermittent
Monitor
problems
malfunctions on
& off
Missing color
Picture missing
color
Wrong color
Picture color
not good
Image retention
Faint shadow
from a static
from the static
image left on
image displayed
the monitor for
appears on the
a long period of
screen
time
5. Trouble Shooting Instructions
Possible solutions
• Do not perform any troubleshooting steps.
• For more information on contacting Dell, see
Contact Dell
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
• Try different Preset Modes in Color settings
OSD. Adjust R/G/B value in Custom Color in
Color settings OSD.
• Adjust R/G/B value under Custom Color in
Color menu OSD.
• Change the Input Color Format to RGB or
YCbCr/YPbPr in the Color settings OSD.
• Run the built-in diagnostics.
• Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.
immediately.
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