Troubleshoot a problem
If the printer does not print after pressing and holding X and
the supply usage counter.
1
From the control panel, navigate to:
> Device >
2
Select the part or supply that you want to reset, and then select
3
Read the warning message, and then select Continue >
4
To clear the message, press and hold X and
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
•
Do not load or remove a tray while the printer is printing.
•
Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
•
Do not slide paper into the tray. Load paper as shown in the illustration.
> Maintenance >
Correct loading of paper
simultaneously for 15 seconds, then reset
> Config Menu >
.
simultaneously for 15 seconds.
Incorrect loading of paper
> Supply Usage And Counters >
.
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