Dell Vostro 3590 Service Manual
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Dell Vostro 3590 Service Manual

With optical drive
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Dell Vostro 3590 (With optical drive)
Service Manual
Regulatory Model: P75F
Regulatory Type: P75F010

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Summary of Contents for Dell Vostro 3590

  • Page 1 Dell Vostro 3590 (With optical drive) Service Manual Regulatory Model: P75F Regulatory Type: P75F010...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................ 7 Transporting sensitive components..........................8 After working inside your computer..........................8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................
  • Page 4 Heat sink....................................39 Removing the heatsink..............................39 Installing the heatsink..............................39 VGA Daughterboard................................40 Removing the VGAcable...............................40 Installing the VGA cable..............................41 Speakers....................................42 Removing the speakers..............................42 Installing the speakers..............................43 IO board....................................44 Removing the IO board..............................44 Installing the IO board..............................46 Touchpad....................................
  • Page 5 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................89 Running the ePSA diagnostics.............................89 System diagnostic lights..............................89 Flashing BIOS (USB key)..............................90 Flashing the BIOS................................90 Backup media and recovery options..........................91 WiFi power cycle.................................. 91 Flea power release................................91 5 Getting help..........................92 Contacting Dell..................................92 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Screw list The table provides the list of screws that are used for securing different components.

  • Page 10: Micro Secure Digital Card

    Component Screw type Quantity Screw image I/O board M2x4 Optical-drive assembly M2x4 Optical-drive bracket M2x3 Optical-drive connector board M2x2 Big Head Power-adapter port M2x3 Power-button board M2x2 Big Head Power button with fingerprint M2x2 Big Head reader (optional) Solid-state drive to thermal plate M2x2 Big Head Solid-state drive M2x0.8x2.2...

  • Page 11: Installing The Micro Secure Digital Card

    Installing the Micro Secure Digital card Steps 1. Slide the micro secure digital into the slot until it clicks into place. 2. Follow the procedures in After working inside your computer. Removing and installing components...

  • Page 12: Optical Drive Assembly

    Optical drive assembly Removing the optical drive assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card Steps 1. Remove the single (M2x4) screw that secures the optical drive to the system [1]. 2.

  • Page 13: Installing The Optical Drive Assembly

    3. Remove the two (M2x3) screws that secure the optical drive bracket to the optical drive [1]. 4. Remove the optical drive bracket from the optical drive [2]. Installing the optical drive assembly Steps 1. Align the optical drive bracket to the screw holes on the optical drive [1]. 2.
  • Page 14 3. Insert the optical drive into the slot until it clicks into place [1]. 4. Replace the single (M2x4) screw that secures the optical drive to the system [2]. Next steps 1. Replace the SD memory card 2. Follow the procedure in after working inside your computer Removing and installing components...

  • Page 15: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly Steps 1. Loosen the three captive screws [1]. 2. Remove the single (M2x4) screw, two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [2, 3, 4].

  • Page 16: Installing The Base Cover

    Installing the base cover Steps 1. Place the base cover on the palmrest and keyboard assembly [1]. 2. Press the right side of the base cover until it snaps into place [2, 3]. Removing and installing components...
  • Page 17 3. Tighten the three captive screws, and replace the single (M2x4) screw that secures the base cover to the palmrest and keyboard assembly [1, 2]. 4. Replace the two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [3, 4]. Removing and installing components...

  • Page 18: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 19: Installing The Battery

    Installing the battery Steps 1. Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly [1]. 2. Replace the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2]. 3.

  • Page 20: Memory Modules

    Next steps 1. Replace the base cover 2. Replace the optical drive assembly 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 21: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Wlan Card

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites...

  • Page 23: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3.

  • Page 24: Solid-State Drive/Intel Optane

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Solid-state drive/Intel Optane Removing the M.2 2230 Solid-state drive Prerequisites...
  • Page 25 4. Turn the thermal plate over. 5. Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1]. 6. Lift the solid-state drive off the thermal plate [2]. Removing and installing components...

  • Page 26: Installing The M.2 2230 Solid-State Drive

    Installing the M.2 2230 Solid-state drive Steps 1. Place the solid-state drive into the thermal plate slot [1]. 2. Replace the single (M2x2) screw that secures the solid-state drive to the thermal plate [2]. 3. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 4.

  • Page 27: Removing The M.2 2280 Solid-State Drive Or Intel Optane Memory - Optional

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Prerequisites...

  • Page 28: Installing The M.2 2280 Solid-State Drive Or Intel Optane Memory - Optional

    Installing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Steps 1. Slide and insert the tab of the solid-state drive/Intel Optane into the solid-state drive/Intel Optane slot [1, 2]. 2. Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly [3]. 3.

  • Page 29: Coin-Cell Battery

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Coin-cell battery Removing the coin-cell Prerequisites...

  • Page 30: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board [1]. 2. Press the battery until it clicks into place [2]. Removing and installing components...

  • Page 31: Hard Drive

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites...
  • Page 32 4. Disconnect the interposer from the hard drive. 5. Remove the four (M3x3) screws that secure the hard drive bracket to the hard drive [1]. 6. Lift the hard drive bracket off the hard drive [2]. Removing and installing components...

  • Page 33: Installing The Hard Drive Assembly

    Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive bracket with the screw holes on the hard drive [1]. 2. Replace the four (M3x3) screws that secure the hard drive bracket to the hard drive [2]. 3.
  • Page 34 4. Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly [1]. 5. Replace the four (M2x3) screws that secure the hard drive assembly to the palm rest and keyboard assembly [2]. 6.

  • Page 35: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5. Disconnect the battery cable from the connector on the system board. Steps 1.
  • Page 36 3. Remove the three (M2.5x5) screws that secure the fan to the palm rest and keyboard board assembly [1]. 4. Lift the fan off the palm rest and keyboard board assembly [2]. Removing and installing components...

  • Page 37: Installing The System Fan

    Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly [1]. 2. Replace the three (M2.5x5) screws that secure the fan to the palm rest and keyboard board assembly [2]. 3.
  • Page 38 4. Connect the ODD cable, display cable and fan cable to the system board [3,2,1]. Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the optical drive assembly Removing and installing components...

  • Page 39: Heat Sink

    4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4.

  • Page 40: Vga Daughterboard

    2. Replace the three (M2x3) screws that secure the heatsink to the system board [2]. 3. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [3]. Next steps 1.

  • Page 41: Installing The Vga Cable

    13. Remove the IO board 14. Remove the display assembly 15. Remove the system board Steps Disconnect the VGA cable and remove it from the palmrest and keyboard assembly [1]. Installing the VGA cable Steps Connect the VGA cable and affix it to the palmrest and keyboard assembly [1]. Removing and installing components...

  • Page 42: Speakers

    Next steps 1. Replace the system board 2. Replace the display assembly 3. Replace the IO board 4. Replace the heatsink 5. Replace the system fan 6. Replace the hard drive assembly 7. Replace the coin cell battery 8. Replace the 9.

  • Page 43: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board [1]. 2. Unroute and remove the speaker cable from the routing guides on palm rest and keyboard assembly [2]. 3. Lift the speakers, along with the cable, off the palm rest and keyboard assembly [3]. Installing the speakers About this task NOTE:...

  • Page 44: Io Board

    Next steps 1. Replace the M.2 SSD 2. Replace the battery 3. Replace the base cover 4. Replace the optical drive assembly 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1.
  • Page 45 3. Remove the single (M2x4) screw that secures the I/O board to the palm rest and keyboard assembly [1]. 4. Lift the I/O board, along with the cable, off the palm rest and keyboard assembly [2]. NOTE: When the IO board cable is disconnected from the system board, an RTC error occurs. This error occurs whenever the RTC/coin-cell battery, IO board, or system board are removed.

  • Page 46: Installing The Io Board

    An "Invalid Configuration" error message is displayed prompting you to enter the BIOS and configure the date and time. The computer starts functioning normally after setting the date and time. Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2.

  • Page 47: Touchpad

    Next steps 1. Replace the hard drive assembly 2. Replace the battery 3. Replace the base cover 4. Replace the optical drive assembly 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer Touchpad Removing the touch pad assembly Prerequisites 1.
  • Page 48 3. Remove the two (M2x2) screws that secure the touch pad bracket to the palmrest and keyboard assembly [1]. 4. Lift the touch pad bracket off the palm rest and keyboard assembly [2]. 5. Remove the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [1]. 6.

  • Page 49: Installing The Touch Pad Assembly

    Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2.
  • Page 50 3. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 4. Replace the two screws (M2x2) that secure the touch pad bracket to the palmrest and keyboard assembly [2]. 5. Affix the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 6.

  • Page 51: Display Assembly

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1.
  • Page 52 4. Remove the five (M2.5x5) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly [1]. 5. Lift the palmrest and keyboard assembly at an angle [2]. 6. Lift the hinges and remove the palmrest and keyboard assembly off the display assembly [1, 2]. Removing and installing components...
  • Page 53 7. After performing all the preceding steps, you are left with display assembly. Removing and installing components...

  • Page 54: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly [1]. 2.
  • Page 55 5. Route the display cable through the routing guides on the palmrest and keyboard assembly [1]. 6. Affix the antenna cables to the system board [2]. 7. Connect the display cable and the optical drive cable to the connector on the system board [3, 4]. Removing and installing components...

  • Page 56: Power-Button Board

    Next steps 1. Replace the WLAN 2. Connect the battery cable to the connector on the system board. 3. Replace the base cover 4. Replace the optical drive assembly 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer Power-button board Removing the power button board...

  • Page 57: Installing The Power Button Board

    Installing the power button board Steps 1. Place the power-button board into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x2) screw that secures the power button board to the palmrest and keyboard assembly [2]. 3.

  • Page 58: Installing The System Board

    5. Remove the memory 6. Remove the WLAN 7. Remove the 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly Steps 1. Disconnect the power adapter port cable and speaker cable from the system board [1, 2]. 2.

  • Page 59: Installing The Power Button With Fingerprint Reader

    2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5. Remove the battery 6. Remove the WLAN 7. Remove the 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11.

  • Page 60: Power-Adapter Port

    Next steps 1. Replace the system board 2. Replace the power button board 3. Replace the display assembly 4. Replace the heatsink 5. Replace the system fan 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.

  • Page 61: Installing The Power Adapter Port

    Steps 1. Disconnect and route the power adapter cable from the system board [1, 2]. 2. Remove the single (M2x3) screw that secures the power adapter port to the palmrest and keyboard assembly [3]. 3. Lift the power adapter port, along with its cable, off the palmrest and keyboard assembly [4]. Installing the power adapter port Steps 1.

  • Page 62: Display Bezel

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Replace the 4. Replace the WLAN 5. Replace the battery 6. Replace the base cover 7. Replace the optical drive assembly 8. Replace the SD memory card 9.

  • Page 63: Installing The Display Bezel

    Steps 1. Pry the inner top side of the display bezel [1]. 2. Continue to pry the inner left and inner right edges of the display bezel [2]. 3. Pry up the bottom inner edge of the display bezel and lift the bezel off the display assembly [3]. Installing the display bezel Steps Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place [1].

  • Page 64: Camera

    Next steps 1. Replace the display assembly 2. Replace the hard drive assembly 3. Replace the system fan 4. Replace the heatsink 5. Replace the 6. Replace the WLAN 7. Replace the memory 8. Connect the battery cable to the connector on the system board. 9.

  • Page 65: Installing The Camera

    10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel Steps 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly [1]. 2. Disconnect the camera cable from the camera module [2]. 3.

  • Page 66: Display Panel

    Next steps 1. Replace the display bezel 2. Replace the display assembly 3. Replace the hard drive assembly 4. Replace the system fan 5. Replace the heatsink 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.
  • Page 67 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel 13. Remove the camera Steps 1. Remove the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. 2.

  • Page 68: Installation Display Panel

    Installation display panel Steps 1. Place the display panel on a flat and clean surface [1]. 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [2]. 3.
  • Page 69 5. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly. 6. Replace the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. Removing and installing components...

  • Page 70: Display Hinges

    Next steps 1. Replace the camera 2. Replace the display bezel 3. Replace the display assembly 4. Replace the hard drive assembly 5. Replace the system fan 6. Replace the heatsink 7. Replace the 8. Replace the WLAN 9. Replace the battery 10.

  • Page 71: Installing The Display Hinges

    Installing the display hinges Steps 1. Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly [1]. 2. Replace the eight (M2.5x2.5) screws and two (M2x2) screws that secure the hinges to the display back-cover and antenna assembly [2, 3].

  • Page 72: Display Cable

    Next steps 1. Replace the display panel 2. Replace the camera 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9. Replace the WLAN 10.

  • Page 73: Installing The Display Cable

    5. Remove the battery 6. Remove the WLAN 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel 13. Remove the display panel 14.

  • Page 74: Display Back-Cover And Antenna Assembly

    Next steps 1. Replace the display hinges 2. Replace the display panel 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9.
  • Page 75 6. Remove the WLAN 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel 13. Remove the camera 14. Remove the display panel 15.

  • Page 76: Installing The Display Back-Cover

    Installing the display back-cover About this task Place the display back-cover on a clean and flat surface. Next steps 1. Replace the display cable 2. Replace the display hinges 3. Replace the display panel 4. Replace the camera 5. Replace the display bezel 6.

  • Page 77: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5. Remove the battery 6.
  • Page 78 Removing and installing components...

  • Page 79: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 80: System Setup Options

    System setup options NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear. General options Table 2. General Option Description System Information Displays the following information: • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.

  • Page 81: Video

    Option Description Drives Allows you to enable or disable the various drives on-board: • SATA-0 (enabled by default) • SATA-1 (enabled by default) • SATA-2 (enabled by default) • M.2 PCIe SSD-0 (enabled by default) Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system startup.

  • Page 82: Secure Boot

    Option Description Password Change This option lets you determine whether changes to the System and Hard Disk passwords are permitted when an administrator password is set. Allow Non-Admin Password Changes - This option is enabled by default. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set.

  • Page 83: Intel Software Guard Extensions

    Option Description Secure Boot Mode Allows you to modify the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures. • Deployed Mode (default) • Audit Mode Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default.

  • Page 84: Power Management

    Option Description Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of processor. • Enable Intel SpeedStep This option is set by default. C-States Control Allows you to enable or disable the additional processor sleep states. • C states This option is set by default.

  • Page 85: Post Behavior

    Adaptive—enabled by default Configuration • Standard—Fully charges your battery at a standard rate. • ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 86: Virtualization Support

    Virtualization support Option Description Virtualization This field specifies whether a virtual Machine Monitor (VMM) can utilize the conditional hardware capabilities provided by Intel Virtualization Technology. Enable Intel Virtualization Technology—enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...

  • Page 87: System Logs

    System logs Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Power Events Allows you to view and clear the System Setup (Power) events. SupportAssist System Resolution Option Description...

  • Page 88: Deleting Or Changing An Existing System Setup Password

    • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.

  • Page 89: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 90: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 91: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 92: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

This manual is also suitable for:

P75f

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