Troubleshooting - Garmin Vivoactive 4 Owner's Manual

TIP: For more information, go to www.garmin.com/fitandcare.
Changing the Bands
The device is compatible with standard quick-release bands.
The small watch has 18 mm wide bands, and the large watch
has 22 mm wide bands.
1
Slide the quick-release pin on the spring bar to remove the
band.
2
Insert one side of the spring bar for the new band into the
device.
3
Slide the quick-release pin, and align the spring bar with the
opposite side of the device.
4
Repeat steps 1 through 3 to change the other band.

Troubleshooting

Is my smartphone compatible with my
device?
The vívoactive device is compatible with smartphones using
Bluetooth wireless technology.
Go to www.garmin.com/ble
My phone will not connect to the device
If your phone will not connect to the device, you can try these
tips.
• Turn off your smartphone and your device, and turn them
back on again.
• Enable Bluetooth technology on your smartphone.
• Update the Garmin Connect app to the latest version.
• Remove your device from the Garmin Connect app and the
Bluetooth settings on your smartphone to retry the pairing
process.
• If you bought a new smartphone, remove your device from
the Garmin Connect app on the smartphone you intend to
stop using.
• Bring your smartphone within 10 m (33 ft.) of the device.
• On your smartphone, open the Garmin Connect app, select
or , and select Garmin Devices > Add Device to enter
pairing mode.
• From the watch face, hold
Phone.
My headphones will not connect to the
device
If your headphones were previously connected to your
smartphone using Bluetooth technology, they may connect to
your smartphone before connecting to your device. You can try
these tips.
• Turn off Bluetooth technology on your smartphone.
Refer to the owner's manual for your smartphone for more
information.
• Stay 10 m (33 ft.) away from your smartphone while
connecting headphones to your device.
• Pair your headphones with your device
Bluetooth Headphones, page
22
for compatibility information.
, and select > Phone > Pair
(Connecting
4).
My music cuts out or my headphones do not
stay connected
When using a vívoactive device connected to headphones using
Bluetooth technology, the signal is strongest when there is a
direct line of sight between the device and the antenna on the
headphones.
• If the signal passes through your body, you may experience
signal loss or your headphones may become disconnected.
• It is recommended to wear your headphones with the
antenna on the same side of your body as your vívoactive
device.
• Since headphones vary by model, you can try moving the
watch to your other wrist.
My device is in the wrong language
You can change the device language selection if you have
accidently selected the wrong language on the device.
1
Hold .
2 Select .
3
Scroll down to the last item in the list, and select it.
4 Scroll down to the second item in the list, and select it.
5
Select your language.
My device does not display the correct time
The device updates the time and date when it syncs with your
smartphone or when the device acquires GPS signals. You
should sync your device to receive the correct time when you
change time zones, and to update for daylight saving time.
1
Hold , and select > System > Time.
2
Verify the Auto option is enabled.
3
Select an option:
• Confirm that your smartphone displays the correct local
time, and sync your device to the smartphone
Garmin Connect App, page
• Start an outdoor activity, go outdoors to an open area with
a clear view of the sky, and wait while the device acquires
satellite signals.
The time and date are updated automatically.
Maximizing Battery Life
You can do several things to extend the life of the battery.
• Reduce the display timeout
• Reduce the display brightness
• Turn off Bluetooth technology when you are not using
connected features (Turning Off the Bluetooth Smartphone
Connection, page 2).
• Turn off activity tracking
• Limit the smartphone notifications the device displays
(Managing Notifications, page
• Stop broadcasting heart rate data to paired Garmin devices
(Broadcasting Heart Rate to Garmin Devices, page
• Turn off wrist-based heart rate monitoring
Wrist-based Heart Rate Monitor, page
• Turn off automatic pulse oximeter readings
Pulse Oximeter Tracking Mode, page
Restarting the Device
If the device stops responding, you may need to restart it.
NOTE: Restarting the device may erase your data or settings.
1
Hold for 15 seconds.
The device turns off.
(Using the
16).
(Backlight Settings, page
(Backlight Settings, page
(Activity Tracking Settings, page
2).
(Turning Off the
6).
(Changing the
7).
Troubleshooting
19).
19).
8).
6).