Advertisement
Quick Links
Troubleshooting guide
My Garmin Device Is Paired but Not Connecting to Sync Data to My
Garmin Connect Account.
If data from your Garmin device has stopped syncing to your Garmin Connect account, There
are some troubleshooting steps that you can take which should resolve your issue.
Troubleshooting Steps:
NOTE: Make sure that your Garmin device is within Bluetooth range of your smartphone and
that the Bluetooth setting on your device is not turned off. Either of these factors will result in
your Garmin device not connecting to sync with the Garmin Connect App on your smartphone.
Try each step followed by checking to see if the problem is resolved:
1. Close the Garmin Connect App. Then reopen it.
o
Apple instructions
o
Android Instructions
2. Power the Garmin device off and then power it back on
o
Rechargeable devices without a power button: Plug your device into a USB power
source using the charging cable. This is the equivalent of a restart.
o
vivofit devices: skip this step since you cannot power cycle your device
3. Power down the smartphone then power it back on
4. Remove then add the Garmin device from the Garmin Connect App
o
Instructions to do this can be found here:
App
How can I tell when the issue is fixed?
You can tell when your Garmin device is connected and syncing from the top of the My Day
view of the app:
Removing and Adding a Device in the Garmin Connect
Advertisement
Related Manuals for Garmin Vivoactive 3
Summary of Contents for Garmin Vivoactive 3
- Page 1 Removing and Adding a Device in the Garmin Connect How can I tell when the issue is fixed? You can tell when your Garmin device is connected and syncing from the top of the My Day view of the app:...
-
Page 2: Pairing Process
Example of error message NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device in wrong code will result in a "Pairing Failed" message Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing pr ... - Page 3 In order to receive smart notifications your Garmin device must be paired to your phone through the Garmin Connect app. If your device is paired and you are not seeing notifications, check the following steps which should resolve most issues: Step 1: Review App Permissions settings Incomplete permission grants can cause an issue receiving notifications.
- Page 4 Under ALERTS make sure that Show in History is toggled on to receive smart notifications for the selected app Step 3: Check the Smart Notifications setting on your Garmin Device This setting is usually found under Settings > Bluetooth/Phone. This setting needs to be turned on.
- Page 5 Step 4: Check the Do Not Disturb setting on your Garmin Device The location of this setting will vary by device. Usually it is found under Settings. This needs to be turned off. For specific steps, refer to your device's Owner's Manual.