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Fix a problem : App issues
App disabled in safe mode
If apps are disabled because you're in
To exit safe mode, turn your phone off and then on again.
Problems with Play Store
For help with Play Store, read
Problems with Gmail
For help with Gmail, read
Problems with app you installed
After each step, check to see if the issue is fixed:
1.
Check for
updates
2.
If you can open the app, touch
3.
Clear the app's cache.
4.
Go to the developer's website for support.
1.
Open
the Play Store app.
2.
Touch
3.
Touch the app and swipe down to see a link to the website.
Messaging problems
If you're having problems
1.
Check for
updates
2.
Check if a
software update
3.
Turn your phone off and then on again.
4.
If the problem persists, follow the steps below for specific problems. After each
troubleshooting step, check to see if your issue is fixed.
Red ! on text message
If you see
, your text message was not sent.
1.
Check your signal strength:
Google's troubleshooting
Google's troubleshooting
to the app.
> My apps & games.
sending or receiving
to your messaging app.
is available for your phone.
safe
mode, you can't use them until you exit safe mode.
information.
information.
or > Help and look for troubleshooting information.
messages, try the following:
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