Messaging Problems - Motorola moto g PURE User Manual

Fix a problem : App issues
3.
If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about
your issue.
Error: Please restart camera
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Clear the cache for the Camera app.
3. Check for updates
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If the camera works correctly in safe mode, a third-party app is probably causing the issue.
5. If you're storing photos/videos on your SD card,
getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and
has a fast write speed.
Error: Camera busy
This error can occur if you use the camera in one app and then switch to another app that requires
permission to access the camera.
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Check which apps have
Settings > Apps & notifications > Advanced > Permission manager > Camera
Review the list of the apps on your phone that request camera access and remove access for apps that
look suspicious or that you don't use.
3. Clear the cache and data
Error: Trash is full
If you're getting messages about the trash being full:
1. Open the Photos app.
2. Touch Library > Trash.
3.
Touch > Empty trash.
4. Touch Delete permanently to confirm the deletion.

Messaging problems

If you're having problems
1. Check for updates
2. Check if a software update
3. Turn your phone off and then on again.
to your Camera app.
permission to access the camera.
for the Camera app.
sending or receiving
to your messaging app.
is available for your phone.
remove the card and see if you can take photos without
messages, try the following:
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