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Fix a problem : Hardware issues
Tips:
•
Remove any case, as this may impede the charger/port connection.
•
Use the charger that came with the phone.
•
Check that the charging cable fits snugly into the phone and that the cable fits
snugly into the outlet.
•
If you're having trouble charging, try these
3.
If you don't see a battery icon after you plug your phone in to charge, the issue could be
with your screen. Check if your phone rings by calling it from another phone. If it rings, the
issue is with your screen and you can try these
4.
Perform an external reset of your phone.
Phone restarts or crashes
If your phone randomly reboots, restarts, or shuts down without restarting, try the following.
1.
Restart your phone:
1.
Hold down the Power button for about 30 seconds.
2.
If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while
connected to the charger, restart again by holding down the Power button for 30
seconds.
2.
Troubleshoot your phone:
1.
Check if a
2.
Check
available storage
You may see issues if your phone's internal storage is almost full. To free up space,
remove unnecessary files and clear cached data.
3.
Troubleshoot your apps:
1.
Check for
2.
Use
safe mode
needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the
next section.
4.
Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can
phone
to factory settings.
software update
is available for your phone.
and
app
updates.
to see if apps you installed are causing the issue and uninstall as
troubleshooting
troubleshooting
Learn how.
clear space
if needed.
steps.
steps.
reset your
190
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