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Fix a problem : Call and SIM issues
Problems making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
disappeared from your home screen, you just need to
SIM card not recognized
If you see
or
1.
Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new
connection with the network.
2.
Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
SIM.
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
> Network & internet > SIM cards. Turn the SIM off
3.
If your phone has dual SIMs, turn your phone off, then
recognized and try it in the other SIM slot.
4.
Contact your carrier to make sure your account is set up properly.
5.
Ask your carrier to replace the SIM card.
6.
Perform an external phone reset.
No signal
1.
If you usually have a signal
to another area where you can receive a signal, like outdoors. If you're uncertain whether
your carrier provides service in that location, check the coverage map on your carrier's
website.
2.
If
airplane mode
3.
Turn your phone off and then on again.
4.
Check for
app
5.
Check if a
software update
6.
Check that the Preferred network type is set to Global. (
> Mobile network > Advanced > Preferred network type.) If you're experiencing service
issues when it is set on Global, try a different setting.
in the
status bar
or a message that the SIM is not recognized:
but the
is on, turn it off.
updates.
is available for your phone.
add a shortcut
remove
status bar
shows
for the Phone app.
remove
and reinsert the
. Then turn it on
the SIM that is not
in your current location, move
Settings
> Network & internet
194
Settings
.
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