Motorola ONE VISION User Manual
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Motorola ONE VISION User Manual

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Summary of Contents for Motorola ONE VISION

  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance...
  • Page 4 Manage time spent on your phone Work with text Use onscreen keyboard Cut, copy, paste text Use voice typing Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders...
  • Page 5 Text messaging About text and multimedia messages Read, send, manage text messages Add attachments Save attachments from text message Turn group messaging on or off Change default messaging app Control notifications for text messages Change text message reply to incoming calls...
  • Page 6 Make calls During a call Make video calls Make conference calls Block calls and SMS Turn on call waiting View and delete call history Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts...
  • Page 7 Network and internet Connect with Wi‑Fi Use Airplane mode Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth™ Connect with Wi-Fi Direct Tap & pay with NFC Share or receive with NFC...
  • Page 8 Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you Unlock with voice commands Use fingerprint security Use location services Lock SIM card Accounts Add or remove accounts...
  • Page 9 Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer Account and sign-in issues Forgot unlock code Can't sign in to Google Account sync issues App issues App or widget problems...

  • Page 10: Set Up Phone

    Set up phone Hardware diagram Tray for SIM and SD card Front camera (To learn more, open the Camera app and touch > Headset jack Earpiece Proximity sensor Microphone Volume up/down button Power button...

  • Page 11: Insert And Remove Sim And Sd Cards

    Set up phone Back cameras (To learn more, open the Camera app and touch > LED flash Fingerprint sensor Speaker USB-C port for charging, transferring files, sharing connection with tethered devices. Microphone Insert and remove SIM and SD cards Replace SIM or SD card If you are removing an SD card, unmount it first (...
  • Page 12 Set up phone To use an SD card: To use two SIM cards (dual-SIM models only): Push the tray back into the phone. Choose SD card Your phone supports a microSD card up to 512 GB. If the card is for portable storage (different devices can use card), a Class 2, 4, or 6 card is sufficient.

  • Page 13: Manage Dual Sims

    Set up phone Set your storage location within media apps, like Camera and Play Music If you want to store apps on your SD card, you’ll need to format it as internal storage. Be sure to buy the right type of card, depending on how you're going to format Fix a problem...

  • Page 14: Add Or Remove Accounts

    Set up phone Select a different profile and touch CHANGE PROFILE. Select a new profile. Follow onscreen instructions to complete setup. To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts: Go to Settings >...
  • Page 15 Set up phone Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your Google account are available, open the Play Store app and touch > My apps & games. Add non-Google account Non-Google accounts are automatically added when you: •...

  • Page 16: Set Up Voicemail

    Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.
  • Page 17 Set up phone • To set up additional accounts, open Gmail and touch > Settings > Add account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app.

  • Page 18: Make It Yours

    Set up phone Drag for each account to a blank space on your home screen. Make it yours Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun: • Set the wallpaper. • Assign ringtones photos to friends you call.

  • Page 19: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 20 Set up phone : Accessibility settings • To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Hear or feel when you touch the screen Go to Settings >...

  • Page 21: Hearing Assistance

    Set up phone : Accessibility settings • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. To control TalkBack volume: •...

  • Page 22: Dexterity Assistance

    Set up phone : Accessibility settings If you prefer to connect to a TTY device: Touch Touch > Settings > Accessibility > TTY mode. Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. •...

  • Page 23: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Touch Switch Access > Settings. Adjust options. Use Switch Access • To start scanning and highlighting items on the screen, press the assigned switch or key. • To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select options.
  • Page 24 Set up phone : Accessibility settings Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.

  • Page 25: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone. You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 26: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake your phone. Tip: If you're using Moto Display , you'll see those notifications before you get to your lock screen.

  • Page 27: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • move between screens. • In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom.
  • Page 28 Learn the basics : New to Android? Enable lost phone features. For peace of mind, check out Find My Device , in case you ever need to remotely locate and lock or erase your phone. Personalize your phone While changing your wallpaper is probably your first customization, don't stop there.

  • Page 29: If You Had An Iphone

    Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas. If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri.

  • Page 30: About Your Google Account

    Learn the basics : New to Android? with others. And it has apps that let you play too - access your photos, videos, music from any device when you log in with your Google account. Use Play Music to upload your iTunes library.

  • Page 31: Status Bar Icons

    Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
  • Page 32 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 33 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 34 Learn the basics : New to Android? DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 35: Phone Terms You Should Know

    Learn the basics : New to Android? OTHER ICONS Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 36 Learn the basics : New to Android? netbooks, MP3 players, cameras, Smartphones, and portable gaming systems. The number of devices that can connect at one time depends on your carrier and connection speed. NFC. Near-field communication. A wireless technology that transfers information between two compatible devices.
  • Page 37 Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas.

  • Page 38: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & Press and wait before lifting one finger. hold Result: Select something (app icon, text on a page) and see possible actions.

  • Page 39: Use Navigation Bar

    Learn the basics : Get around Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. More gestures: You can also swipe up on the navigation bar.

  • Page 40: Use Quick Settings

    Learn the basics : Get around Go to Settings > Moto > Moto Actions. Turn One Button Nav on To return to Go to Settings > System > Gestures. Turn Swipe up on Home button on navigation icons If you want the navigation icons at the bottom of the screen instead of a navigation bar, turn off both bars: Settings >...
  • Page 41 Learn the basics : Get around • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Cast...
  • Page 42 Learn the basics : Get around Data Saver . Appears after you turn on Data Saver the first time. Dim your screen at night. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. SIM card You can also slide to adjust screen brightness.

  • Page 43: Wake Or Put Screen To Sleep

    Learn the basics : Get around Wake or put screen to sleep To save battery power, your screen automatically goes to sleep if you haven't used it for a while. You can adjust the amount of time before your screen should sleep. To wake sleeping screen: •...
  • Page 44 Learn the basics : Get around Slide to adjust the volume levels: Level Sounds affected Music, videos, games, and other media Volume of the other person on a call Phone calls, notifications Alarm Tip: To silence notifications and allow phone calls to ring, go to Settings >...
  • Page 45 Learn the basics : Get around Fix a problem What's wrong? • Phone isn't ringing • People can't hear me on calls...

  • Page 46: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.

  • Page 47: Use Voice Commands

    Learn the basics : Frequently used tools When the screenshot is captured, you'll see in the status bar. Swipe the status bar down, and on the screenshot notification: • To share the screenshot, touch Share and select the way you want to share.

  • Page 48: Get Turn-By-Turn Directions

    Learn the basics : Frequently used tools Tip: To see a list of commands, say “Help.” Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch Unlock screen automatically You can set your phone to automatically unlock and perform all voice commands when: •...

  • Page 49: Use Time And Weather Widget

    Learn the basics : Frequently used tools If you haven't set your home or work address yet in Maps, touch the shortcut and follow the onscreen instructions to add it. When you're ready to roll, just touch the shortcut, and your phone will talk you through the directions.
  • Page 50 Learn the basics : Frequently used tools Manage cities for weather forecasts The Time and Weather widget displays current temperature for your location or for a city you specify. To display the temperature for your current location: Do one of the following: •...

  • Page 51: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Manage time spent on your phone Understand your habits Go to Settings > Digital Wellbeing. Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long •...
  • Page 52 Learn the basics : Frequently used tools Set what your phone should do during this scheduled time: • Remove screen colors (turn on Grayscale). • Silence your phone (turn on Do Not Disturb • Filter out blue light for a warmer tone (turn on Night Light schedule...

  • Page 53: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
  • Page 54 Learn the basics : Work with text • Enter apostrophes in common words. Drag through the letters and the apostrophe is automatically inserted. • Add a space. There's no need to use the space bar. Just lift your finger and start the next word.

  • Page 55: Cut, Copy, Paste Text

    Learn the basics : Work with text You can add keyboards for other languages. Cut, copy, paste text You can select and copy text from web pages and messages. To select text, touch & hold a word. Touch Copy, Cut, Share, or: •...

  • Page 56: Fill In Forms Automatically

    Learn the basics : Work with text Touch on the onscreen keyboard. Speak what you want to type: • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth. • To include punctuation, say “comma,” “period,” “question mark,” or “exclamation point.” •...

  • Page 57: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power.

  • Page 58: Add Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar.
  • Page 59 Personalize your phone : Home screen Gmail • Compose new email • Open to specific account Maps • Navigate to Work • Navigate to Home YouTube • Search • Subscriptions • Trending Chrome • New incognito tab • New tab Calendar •...

  • Page 60: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add web page shortcuts Open the Chrome app. Navigate to the web page. Touch > Add to Home screen. Edit the name if desired. Touch ADD. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...

  • Page 61: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Touch & hold it until it vibrates. Drag it up and drop it on Remove. To select a totally new user interface for your home screen, download a different launcher. Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen...

  • Page 62: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 63: Set Screen Lock

    Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...
  • Page 64 Personalize your phone : Lock screen Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 65: Add Message To Lock Screen

    Personalize your phone : Lock screen Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Security & Location. Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save.

  • Page 66: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 67: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
  • Page 68 Personalize your phone : Sounds Allow exceptions in Do Not Disturb mode When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted. You can allow exceptions: Open quick settings, then touch & hold To pick whose calls get through, touch Calls and then: •...

  • Page 69: Stop Phone From Speaking

    Personalize your phone : Sounds Automatically silence phone during set days and times You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. Open quick settings, then touch & hold Touch Turn on automatically.

  • Page 70: Turn Off Charging Sounds

    Personalize your phone : Sounds Touch More > Settings. Touch Voice. Turn off Spoken results. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings >...

  • Page 71: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 72 Apps Dolby Audio Get premium, adjustable audio for movies, music, games, and voice. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
  • Page 73 Apps Messages Send and receive text messages. Moto See your notifications at a glance and use gestures as phone shortcuts. News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album.
  • Page 74 Apps Slides Create, edit, collaborate with others, and play presentations. Wallpapers Change your wallpaper, get new ones, or automatically show a new one every day. YouTube Find, view, and upload videos to the web. Get more apps Don’t see what you need? Download more apps.

  • Page 75: Use Two Apps At Once

    Apps Close apps To get out of an app, touch to return to your home screen. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open. To remove apps from your recently used list: Touch Do one of the following:...

  • Page 76: View Notifications

    Apps Exit split screen view Drag the black divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, touch The video (or navigation) shrinks.
  • Page 77 Apps • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
  • Page 78 Apps You can also customize notifications, controlling the notification sound, which apps send notifications, how notifications show on your lock screen.

  • Page 79: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre- loaded apps on your phone. To download apps: Open the Play Store app.
  • Page 80 Apps : Manage your apps If an app changes the information it wants to access on your phone, you will receive a notification to update the app manually and will be required to review and accept the new permissions. To control when your apps are automatically updated: Open the Play Store app.

  • Page 81: Manage Or Delete Apps

    Apps : Manage your apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
  • Page 82 Apps : Manage your apps Press & hold the Power button. Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen and widgets will be disabled.

  • Page 83: Protect Against Harmful Apps

    Apps : Manage your apps Do one of the following: • Drag the icon up and drop it on . This removes the app and frees storage space. • If you don't see a delete option, touch & hold the app icon, then touch >...

  • Page 84: Pin Your Screen

    Apps : Manage your apps To see the results or to rescan: Open the Play Store app. Touch > My apps & games. Do any of the following: • To see the results of latest scan, on the UPDATES, look at the message next to •...
  • Page 85 Apps : Manage your apps If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.

  • Page 86: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.

  • Page 87: Search Your Phone

    Apps : Search and web browser Turn Show "Search and more" button on Search for nearby phone numbers To find and call a nearby business: Open Phone app. Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”).

  • Page 88: Browse Websites

    Apps : Search and web browser Enter a search term. On the search results page, under , swipe left and change ALL to PERSONAL. If you're not seeing results: Open the Google app. Touch More > Settings. Touch General > Personal results. Make sure that everything you want to include in your searches is checked.
  • Page 89 Apps : Search and web browser Go to a site by touching the bar at the top and typing the address. On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen.
  • Page 90 Apps : Search and web browser You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings >...

  • Page 91: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.

  • Page 92: Read, Send, Manage Text Messages

    Apps : Text messaging Read, send, manage text messages Read and reply to a text message When you receive a text message with the Messages app, you'll see in the status bar. Swipe the status bar down and touch Do any of the following: •...
  • Page 93 Apps : Text messaging Request text delivery reports See whether recipients receive your messages by requesting delivery reports. Open Messages app. Touch > Settings. Do one of the following: • If you have a single SIM, touch Advanced. • If you have dual SIMs, touch the SIM. Turn on Get SMS delivery reports.

  • Page 94: Add Attachments

    Apps : Text messaging Delete or archive texts When you delete a message, you also delete any attached photos or videos. If you want the attachments, be sure to save them before deleting the message. • To delete a single message, open the conversation (thread) and touch & hold the message, then touch •...

  • Page 95: Save Attachments From Text Message

    Apps : Text messaging Touch Fix a problem If you're having trouble attaching files, check that: • Cellular data is turned • Your data plan supports MMS (multimedia messages). Save attachments from text message If you received an attachment to a text message, you can save it on your phone.

  • Page 96: Change Default Messaging App

    Apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...

  • Page 97: Get Text Messages On Your Computer

    Apps : Text messaging Touch Quick responses. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer.
  • Page 98 Apps : Text messaging Touch > Messages for web. Do one of the following: • Touch next to an individual computer to sign out of it. • Touch Sign out of all computers. To sign out from the computer, at the top of the message list, click .

  • Page 99: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 100: View Email Attachments

    Apps : Email Add attachment to email In the email you're composing, touch > Attach file. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox.

  • Page 101: Preview Inboxes From Home Screen

    Apps : Email If you see a message that you can't open the attachment type, most file types have a free viewer that you can use. In Play Store, search for the file type, then select and download app. Save attachments from email In the email, touch to download and save it on your phone, or touch to save it in Drive.

  • Page 102: Add Email Signature

    Apps : Email Add email signature To add a signature automatically to the end of emails you send: Open the Gmail app. Touch > Settings. Select the account. Touch Mobile Signature and edit the text you want to appear at the end of every email. Control email notifications You can control whether you see notifications when you receive an...

  • Page 103: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account. You can: •...

  • Page 104: Create And Manage Events

    Apps : Calendar app • Read or edit event details. Touch the event to open it and touch to edit it. • Add new events. Touch • Search your calendar. Touch > Search. Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more.

  • Page 105: Control Notifications For Calendar Events

    Apps : Calendar app Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's calendar from automatically syncing, from the home screen go to Settings > Accounts. To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant reservations): Touch >...

  • Page 106: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 107: Use Timer Or Stopwatch

    Apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...

  • Page 108: Set Date And Time

    Apps : Clock app • If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a control. To open the stopwatch, touch the notification. Tip: If you use stopwatches frequently, create a task shortcut.
  • Page 109 Apps : Clock app Show multiple time zones You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers in other cities, or stay in touch with family back home when you’re traveling. Open the Clock app and touch To add time zones, touch...

  • Page 110: Moto App

    Apps : Moto app About the Moto app Moto Actions Use gestures as shortcuts for common tasks: • Use three fingers to take a screenshot. • Use the One Button Nav navigation bar to move between screens and apps. • Make a chopping motion to turn the flashlight on or off.

  • Page 111: Preview Notifications When Screen Sleeps

    Apps : Moto app Unlock screen automatically You can set your phone to automatically unlock and perform all voice commands when: • The phone recognizes your voice speaking “OK, Google” • The phone is paired with a trusted device, like a Bluetooth headset •...

  • Page 112: Adjust Screen Colors At Night

    Apps : Moto app • Ignore for now. Drag the notification icon to the right or left edge of the screen to stop notifications from flashing until the next one is delivered. Change Moto Display settings Open the Moto app. Touch >...
  • Page 113 Apps : Moto app Adjust filter intensity When Night Light is on, you can adjust the filter intensity: quick settings, touch & hold Use the slider to adjust the intensity of the amber filter.

  • Page 114: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 115 Apps : Photos app Back up manually Open the Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 116: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 117: Make Calls

    Calls, contacts, voicemail : Phone calls Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.
  • Page 118 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 119: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Use speaker. Touch • Use a paired Bluetooth device.

  • Page 120: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 121 Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch a call from the number to block. Touch Block/report spam. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block.

  • Page 122: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls Touch > Blocked contacts. Touch by the number to unblock. Touch UNBLOCK. From the Contacts app: Touch > Settings > Blocked numbers. Touch by the number to unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers.

  • Page 123: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Touch Touch > Settings. Do one of the following: • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then check Call waiting. When call waiting is on, if you're on a call and a new call comes in, you can answer it.
  • Page 124 Calls, contacts, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Do one of the following: •...

  • Page 125: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 126: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Touch or Save. Other ways to add contacts • Save a recent call as a contact. • Have someone send you a name card. • Have someone beam you the contact with NFC. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information.

  • Page 127: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts To manually merge contacts: Open Contacts app. Touch > Select. Touch the primary contact to merge. By default, this contact’s name is used for the new listing. Touch the second contact. Touch > Merge. Tip: You can edit the primary contact name (for the merged listing), or delete or change other contact information as needed.

  • Page 128: Sort Contacts

    Calls, contacts, voicemail : Contacts Touch Sort contacts Sort contacts in Contacts app Open Contacts app. Touch > Settings. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app Open Phone app.
  • Page 129 Calls, contacts, voicemail : Contacts You can also share a contact’s information as a text message attachment. Or, just touch your phones together and beam the contact information with NFC. Share one or a few contacts Open Contacts app. Touch & hold a name to select it, then touch others to select more. Touch Select the way to...

  • Page 130: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 131: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch & hold Touch Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 132: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna, so plugging them in causes your phone to scan for stations.

  • Page 133: Listen To Music

    Music If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch >...

  • Page 134: Transfer Music Files

    Music Listen with Play Music Open the Play Music app. Do any of the following: • To play music stored on your phone, on your SD card, or in the cloud, touch > Music library. • To prevent streaming and listen only to music stored on your phone, touch and turn Downloaded only on •...

  • Page 135: Connect A Midi Device

    Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.

  • Page 136: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day.
  • Page 137 Battery Temporarily conserve battery power Battery Saver mode to keep going on a low battery. Also, avoid these battery-intensive activities until you can charge: • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery:...

  • Page 138: Use Battery Saver Mode

    Battery Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery by until the next charge. To save power, your phone will: • Wait until you look at an app to refresh its content, like email or news •...

  • Page 139: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
  • Page 140 Storage Touch Clean. You’ll see suggestions for categories of items to check and free up space. Touch the suggestions and follow onscreen instructions to uninstall, move, or delete items. If you don't see suggestions to free up space, check that suggestions are on: Open the Files app.

  • Page 141: Manage Sd Card

    Storage Manage SD card Move photos, videos, music to SD card To free up internal storage on your phone: Be sure you've inserted and set up your SD card. Open the Files app. Or, go to Settings > Storage > Internal shared storage > FREE UP SPACE. Touch Clean.
  • Page 142 Storage Eject SD card If you formatted the SD card as internal storage, move apps from the card back to phone internal storage before you eject the card. If you remove the card without moving the apps: • You will lose access to the apps/games on card and will need to reinstall them. •...

  • Page 143: Find Downloaded Files

    Storage Content encrypted Read card in other devices To format the inserted card: Go to Settings > Storage. Touch the SD card's name. Touch > Storage settings. Touch Format as internal or Format as portable. Fix a problem If you’re having problems, try these troubleshooting steps.

  • Page 144: Recover Recently Deleted Files

    Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...

  • Page 145: Scan Documents And Make Copies

    Storage Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders. • To back up items over your cellular network, turn Photos and Videos on. •...
  • Page 146 Storage • Touch to add another page. When you've finished scanning, touch Change the document title and folder on Drive, if desired, then touch Save. In Drive, open the file and touch to share or print the scan. Tip: You can also use the Camera app to scan information. Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders.

  • Page 147: Network And Internet

    Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect for internet access. Other Wi‑Fi networks are secure and require you to enter a password. Contact the Wi-Fi network's owner for the password.

  • Page 148: Use Airplane Mode

    Network and internet Touch Location > Advanced > Scanning. Turn Wi-Fi scanning off Fix a problem If you’re having problems with Wi-Fi, try these troubleshooting steps. Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications.
  • Page 149 Network and internet To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data. Restrict background data Even when you’re not using them, most apps sync data in the background. You can prevent specific apps from ever sending or receiving data in the background.

  • Page 150: Share Your Internet Connection

    Network and internet For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metered Wi-Fi network. Any restrictions that you set up on background data for cellular networks will also apply for these metered Wi-Fi networks.
  • Page 151 Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar.
  • Page 152 Network and internet USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Connect your phone to your computer with a USB cable.

  • Page 153: Connect To Vpns

    Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...

  • Page 154: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 155 Connected devices Tip: If you use a screen lock, you can define a paired Bluetooth device as a trusted device, keeping your phone unlocked while connected to it. When you disconnect or move out of range, your phone locks again. Go to Settings >...

  • Page 156: Connect With Wi-Fi Direct

    Connected devices Change phone's name Your phone name identifies your phone in a Bluetooth network. You can change the name. Go to Settings > Connected devices. Touch > Device name. Fix a problem If you’re having problems with a Bluetooth device, try these troubleshooting steps.

  • Page 157: Share Or Receive With Nfc

    Connected devices Or, touch Advanced > Default apps > Tap & pay. Touch Payment default. Touch an app to make it your default payment app. Note: This feature manages payment apps. Tap & pay doesn’t apply to Android Beam and won’t include certain apps, such as money transfer apps.

  • Page 158: Cast Screen Or Media To Tv

    Connected devices Share content between devices Share or beam content from your phone to another device by touching the devices together (usually back to back). Before you begin, make sure both devices are unlocked, support NFC, and have NFC and Android Beam turned on. Open the screen that contains something you want to share, such as a photo, web page, video, map, or contact.
  • Page 159 Connected devices Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. Go to Settings > Connected devices > Connection preferences > Cast. Or, from quick settings, touch Touch the name of the Chromecast or TV to connect. To stop: •...

  • Page 160: Transfer Files Between Phone And Computer (Usb)

    Connected devices Fix a problem If you can't cast: • If you’re using a VPN, turn off the VPN and try again. • Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. •...

  • Page 161: Print From Your Phone

    Connected devices If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage or SD card.
  • Page 162 Connected devices Be sure your printer is on and added to your Google account. Learn more. Go to Settings > Connected devices > Connection preferences > Printing. Touch Add service and search for “Cloud Print”. Touch the Cloud Print app, then touch Install. Set up: Wi-Fi, Wi-Fi Direct, or NFC To connect your printer and phone: Before you begin:...

  • Page 163: About Wireless Sharing

    Connected devices • A document in Drive • A web page in Chrome. Touch or > Print. (In some apps, Share > Print.) Select printer options if needed. Touch About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded...
  • Page 164 Connected devices • High quality videos are too large and cannot be shared in text messages. Learn how Email Good for: • Sharing one or a few photos. • Sharing with a friend or group. Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file.
  • Page 165 Connected devices Things to consider: • Understand social network privacy and sharing policies before you post. • Review updates to social network privacy and sharing policies often. • Requires a Wi-Fi or cellular data connection. Bluetooth Good for: • Sharing from phone-to-phone or other connected device. •...

  • Page 166: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 167: Manage Notifications

    Other settings : Apps & notifications Touch a feature to see which apps have permission to use it. Turn that permission on or off for each app as needed. You can also adjust permissions by app, for all features. Adjust special app access In Settings >...
  • Page 168 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Change notification sound To change the sound for all app notifications: Go to Settings...

  • Page 169: Turn Emergency Alerts Off/On

    Other settings : Apps & notifications Touch On lock screen. Do one of the following: • To hide all notifications on your lock screen, select Don't show notifications at all. You can still peek at your notifications--swipe down on the lock screen, then enter your pattern, PIN, or password if required.

  • Page 170: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 171: Adjust Screen Brightness

    Other settings : Display • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch If it's not in quick settings, add it by turning Night Light on for the first time.

  • Page 172: Change Background Color

    Other settings : Display Change background color The background of quick settings and your list of all apps is either light or dark, based on the wallpaper you selected. To change this: Go to Settings > Display. Touch Advanced > Device theme. Choose Light or Dark.

  • Page 173: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 174: Protect Against Harmful Apps

    Other settings : Security & location When you use NFC to communicate with other devices, you do so securely: • NFC only works over a short range (a few centimeters), so it's unlikely that you'll connect by mistake. In order to snag your NFC signal, an eavesdropper would need to be uncomfortably close to you.

  • Page 175: Set Up Lost Phone Features

    Other settings : Security & location If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps. Set up lost phone features Find My Device allows you to remotely locate, lock, and erase your phone. To remotely locate your phone, location services must be on.

  • Page 176: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: •...
  • Page 177 Other settings : Security & location : Lock and unlock phone Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 178: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 179: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Set up face matching Make sure you have set a screen lock on the phone. Go to Settings Touch Security & location > Face Unlock. If the option is grayed out, go to Settings >...

  • Page 180: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings Touch Security & location > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions.

  • Page 181: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings...

  • Page 182: Unlock With Voice Commands

    Other settings : Security & location : Lock and unlock phone Unlock with voice commands Set up voice authentication If you use “OK, Google” for voice commands, you can use Smart Lock to unlock your phone when it recognizes your voice. Make sure you have set a screen lock.

  • Page 183: Use Fingerprint Security

    Other settings : Security & location Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings > Security & location. Touch Fingerprint.
  • Page 184 Other settings : Security & location Tip: You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode. Use fingerprint to sign in to apps To use the fingerprint sensor with third-party apps: • Be sure the app supports fingerprint recognition. •...

  • Page 185: Use Location Services

    Other settings : Security & location Open the Play Store app and touch > My apps & games. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM cleaners.

  • Page 186: Lock Sim Card

    Other settings : Security & location Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 187: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 188: Sync Accounts And Apps

    Other settings : Accounts Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: Go to Settings > Accounts. Touch the account name. Touch REMOVE ACCOUNT.

  • Page 189: Manage Information In Your Google Account

    Other settings : Accounts Turn auto-sync off/on for all accounts Go to Settings > Accounts. Turn Automatically sync data on or off To collect messages, email, calendar, or other app updates, you must sync the accounts manually. Sync manually Go to Settings >...

  • Page 190: System

    Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...

  • Page 191: Customize The Keyboard

    Other settings : System For safety, environmental, warranty, and other legal information, go to Settings > System > Legal information. Printed legal information may also be provided with your phone. To find your phone's model number, go to Settings > System > About phone > Model & hardware >...

  • Page 192: Use Multiple Languages

    Other settings : System • Turn Haptic feedback on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings >...
  • Page 193 Other settings : System All languages added to the list will appear on the keyboard's spacebar. To remove a language, go to Settings > System > Languages & input > Languages, then touch > Remove. Add language to keyboard If you want a keyboard for a language that isn't a display language: Go to Settings >...

  • Page 194: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 195: Add, Modify, Remove Users

    Other settings : System : Users and guests Icon Meaning Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.) Guest Added user Add, modify, remove users Add a user You must be the device owner to add users.

  • Page 196: Add Or Delete Guest

    Other settings : System : Users and guests Remove a user You can remove yourself as a user. You must be the device owner to remove other users. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch >...

  • Page 197: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support.

  • Page 198: Phone Won't Turn On

    Fix a problem : Hardware issues Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: • Playing videos, games, or other media apps • Using GPS navigation • Tethering your phone or using it as a Wi-Fi hotspot •...

  • Page 199: Phone Restarts Or Crashes

    Fix a problem : Hardware issues Tips: • Remove any case, as this may impede the charger/port connection. • Use the charger that came with the phone. • Check that the charging cable fits snugly into the phone and that the cable fits snugly into the outlet.

  • Page 200: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues A factory data reset will remove all data from your phone. Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app.
  • Page 201 Fix a problem : Hardware issues Turn the phone on. Check that the card is mounted: Go to Settings > Storage. If you see Ejected under the card name, touch the name then touch MOUNT. Turn your phone off and then on again. Check that the card’s type and capacity is compatible with your phone.
  • Page 202 Fix a problem : Hardware issues If that device can read the card and files are present, back up files to your computer. This won't work for cards formatted as internal storage. Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader.

  • Page 203: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 204 Fix a problem : Call and SIM issues Remove your SIM card and reinsert. safe mode to see if apps you installed are causing the issue and uninstall as needed. Reset the phone. Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off.

  • Page 205: Problems During Calls

    Fix a problem : Call and SIM issues Consistent busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through. Try calling again later. If you hear a fast busy signal every time you call the same number, your number may be blocked by an app.
  • Page 206 Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. People can’t hear me on calls Check that nothing is covering the microphone: • If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
  • Page 207 Fix a problem : Call and SIM issues Wired headset Make sure the headset is inserted completely into the headset jack. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.

  • Page 208: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 209 Fix a problem : Battery issues Tip: You can adjust settings to extend your battery life.

  • Page 210: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
  • Page 211 Fix a problem : Bluetooth, Wi-Fi, USB issues Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 212: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Make sure Contact sharing is on. Check and adjust sharing settings on the paired device or in the device’s app. Fix it: Check the basics After each step, see if your issue is fixed: Check battery level on your phone and Bluetooth device, and charge if either is low.

  • Page 213: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check if a software update is available for your phone. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in. Once the wireless router is running again, try to reconnect. On a computer, log into your router and try adjusting one or more of these router settings: •...
  • Page 214 Fix a problem : Bluetooth, Wi-Fi, USB issues Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer. Mac computer • Check that your computer is running Mac OS X 10.5 and up. • Check that your computer has Android File Transfer installed and open.

  • Page 215: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone.
  • Page 216 Fix a problem : Account and sign-in issues by the account name means that some or all of the account's information is configured to auto-sync. by the account name means that the account will not auto-sync. Make sure your Internet connection works. For sync to work, you need an Internet connection.

  • Page 217: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 218: Messaging Problems

    Fix a problem : App issues App disabled in safe mode If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode. To exit safe mode, turn your phone off and then on again. Problems with Play Store For help with Play Store, read Google's troubleshooting...
  • Page 219 Fix a problem : App issues • Weak signal from your cellular provider is a common cause of unsent messages. In status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 220: Camera Problems

    Fix a problem : App issues Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again.
  • Page 221 Fix a problem : App issues Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.

  • Page 222: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > System > About phone > Android version. The number displayed is your phone's Android version.

  • Page 223: Reset Phone

    Fix a problem : Maintenance procedures Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings. Touch RESET SETTINGS. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
  • Page 224 Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System > Backup. If you’re resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive.

  • Page 225: Get More Help

    Fix a problem : Maintenance procedures Get more help Issue Where to get help Billing or cellular network Contact your carrier. issues Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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