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Fix issues : Call and SIM issues
Troubleshoot issues with calls
Select the statement that best describes your issue:
•
Can't make calls
•
Can't answer calls
•
Phone doesn't ring
•
Don't get calls/texts
•
People can't hear me
•
Other issues during calls
Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
disappeared from your home screen, you just need to
SIM card not recognized
If you see
or
in the
1.
Turn your phone off and then on again.
Press the Power + Volume up buttons simultaneously, then touch Restart to establish a new
connection with the network.
2.
Do one of the following:
•
If you're using a physical SIM card, turn your phone off, then
•
If you're using an eSIM,
3.
Contact your carrier to make sure your account is set up properly.
4.
Ask your carrier to replace the SIM card.
5.
Perform an external phone reset.
No signal
1.
If you usually have a signal
area where you can receive a signal, like outdoors. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
2.
If
airplane mode
3.
Turn your phone off and then on again.
4.
Check for app updates.
status bar
or a message that the SIM is not recognized:
reset the eSIM
but the
is on, turn it off.
add a shortcut
and then
set it up
status bar
shows
for the Phone app.
remove and reinsert the
again.
in your current location, move to another
235
SIM.
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