Problem Solving; Troubleshooting; Further Inquiries - Crestron CEN-IO Operation Manual

Ethernet Input/Output Module

Problem Solving

20 • Ethernet Input/Output Module: CEN-IO
Detail View of the OR (S-4.2 and S-5.2) in SIMPL Windows' Programming Manager

Troubleshooting

The table following this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
CEN-IO Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Green PWR CEN-IO is not
LED does not receiving power.
illuminate.
CEN-IO does Improper CEN-IO/PC
not cable connections.
communicate
with PC. Improper terminal
emulator used.
CEN-IO does Improper addresses
not used.
communicate Improper CEN-
with LAN. IO/LAN cable
connections.

Further Inquiries

If after reviewing this Operations Guide for the CEN-IO, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
•
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
Crestron CEN-IO
CORRECTIVE ACTION
Confirm that power pack securely plugged
into outlet and that the connector is properly
attached to the CEN-IO.
Verify cable connections with PC: proper
connector is used, cable in intact, and
connections are secure.
Use Viewport (F4) from either SIMPL
Windows or VT Pro.
Verify addresses via the Setup Menus
described in this Operations Guide.
Verify cable connections with LAN: proper
connector is used, cable in intact, and
connections are secure.
Operations Guide - DOC. 5718