Problem Solving; Troubleshooting - Crestron AES Operation Manual

Entertainment System

Problem Solving

60 • Entertainment System: Adagio AES

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
AES Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
AES does not AES is not receiving
function. power.
C2N-DBF12 or AES is not
APAD does not communicating with
function. C2N-DBF12 or APAD
devices.
AES only allows AAE is not properly
six rooms connected to the AES.
(maximum) when
using the out-of-
AAE is not registered
the-box
with AES.
functionality.
Buttons on AAE AAE is not properly
do not light or do connected to the AES.
anything
AAE is not registered
with AES.
Tuner cards are Tuner card is not
not listed on the properly installed.
LCD or APAD as
available sources.
CEN-IDOC or CEN-IDOC or AAS are
AAS devices not not receiving power.
listed on the LCD
CEN-IDOC or AAS are
or APAD as
not communicating with
available sources.
AES over Ethernet.
(Continued on following page)
Crestron Adagio™ AES
CORRECTIVE ACTION
Use the provided power cord.
Verify connection.
Verify that C2N-DBF12 and
APAD devices are properly
connected to the AES and
are identified by the AES as
described on page 27.
Verify that the AAE is
properly connected to the
AES.
Open Installer Tools and
select "Identify Keypads".
Identify all keypads in the
system.
Use Crestron Toolbox to
manually set the AAEs Net ID
to 31.
Verify that the AAE is
properly connected to the
AES.
Open Installer Tools and
select "Identify Keypads".
Identify all keypads in the
system.
Use Crestron Toolbox to
manually set AAE Net ID to
31.
Refer to the tuner card's
guide for installation
instructions.
Verify that each device is
receiving power.
Verify each device's TCP/IP
settings.
Operations Guide – DOC. 6456A