Service Assistance; Routine Service And Parts; Emergency And Technical Service; Problem Solving - Doosan DX140R Shop Manual

SERVICE ASSISTANCE

Routine Service and Parts

Personnel at your authorized dealer and Cummins Authorized
Repair Locations can assist you with the correct operation and
service of your engine. Cummins has a worldwide service
network of more than 5,000 Distributors and Dealers who have
been trained to provide sound advice, expert service, and
complete parts support. Check the telephone directory yellow
pages or refer to the directory in this section for the nearest
Cummins Authorized Repair Location.

Emergency and Technical Service

The Cummins Customer Assistance Center provides a 24- hour,
toll free telephone number to aid in technical and emergency
service when a Cummins Authorized Repair Location cannot be
reached or is unable to resolve an issue with a Cummins
product.
If additional assistance is required, call Toll-Free:
1-800-DIESELS (1-800-343-7357)
• Includes all 50 states, Bermuda, Puerto Rico, Virgin
Islands, and the Bahamas.
• Outside of North America contact your Regional
Office. Telephone numbers and addresses are listed
in the International Directory.

Problem Solving

Normally, any problem that arises with the sale, service, or
repair of your engine can be handled by a Cummins Authorized
Repair Location in your area. Refer to the telephone directory
yellow pages for the one nearest you. If the problem has not
been handled satisfactorily, follow the steps outlined below:
1. If the disagreement is with a Dealer, talk to the Cummins
Distributor with whom he has his service agreement.
2. If the disagreement is with a Distributor, call the nearest
Cummins Division or Regional Office; however, most
problems are solved below the Division or Regional office
level. Telephone numbers and addresses are listed in this
section. Before
information:
A. Engine model and serial number
B. Type and make of equipment
C. Total kilometers [miles] or hours of operation
D. Warranty start date
QSB4.5 Engine
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calling, write down the following
SP001671