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Registering for online support
Create an Online Support account to access support resources.
About this task
After you register, you can:
● Register your system
● Obtain product license files and software updates
● Download VxRail Series product documentation
● Access SolVe Online for VxRail, or download the SolVe Desktop application for hardware replacement and upgrade
procedures
● Browse the VxRail Series community and support information
● Link your support account for access to resources from within VxRail Manager
Steps
1. Point your Web browser to
2. Fill in your first name, last name, email, and preferred password.
3. Select whether you would like to subscribe to email updates.
4. Click Create an Account.
Support will send you a confirmation email, typically within 48 hours.
Where to go for support resources
Access support resources for your VxRail Appliance by doing any of the following:
● In the vSphere Client, select VxRail from the menu and use the Support functions on the VxRail Dashboard.
● Point your Web browser to
Using SolVe Online for VxRail Series procedures
Instructions for procedures such as replacing hardware or performing system administrative tasks are available through SolVe
Online and the SolVe Desktop application.
CAUTION:
To avoid potential data loss, refer to the VxRail Series procedures in SolVe Online or the SolVe
Desktop application before performing any hardware replacement or upgrade activity.
Access
SolVe Online for VxRail
For more information about SolVe for VxRail, refer to
You must have an online support account to use SolVe Online.
Locating your appliance serial number
To get support for your appliance, use the VxRail Appliance serial number, also called the Product Serial Number Tag (PSNT).
The PSNT is a 14-digit number used to identify individual appliances to Dell EMC support.
NOTE:
Only use the VxRail Appliance serial number to contact Customer Support. Sometimes, you may need to supply the
7-digit service tag number.
There are two identification tags on your appliance:
● The VxRail appliance serial number tag — You can find the serial number (PSNT) printed on the information tag on your
physical appliance, or you can locate the PSNT using VxRail Manager.
● The service tag — You can find the service tag printed on the physical appliance.
6
Introduction
www.emc.com/vxrailsupport
www.emc.com/vxrailsupport
through your Web browser.
KB
(or http://www.dell.com/support).
(or https://www.dell.com/support).
525271.
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