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Topics:
•
Contacting Dell EMC
•
Registering for online support
•
Accessing support resources
Contacting Dell EMC
You can link your Online Support account with VxRail Manager and access support resources without having to log in separately.
NOTE:
If you plan to set up EMC Secure Remote Services (ESRS), you have to link your Online Support account to VxRail
Manager under the same ID or it may not work properly.
Registering for online support
You can create an Online Support account to access support resources such as:
•
Register your appliance.
•
Obtain product license files and software updates.
•
Download Dell EMC VxRail Series product documentation.
•
Download the SolVe Desktop Procedure Generator.
•
Browse the Dell EMC VxRail Series community and support information.
•
Link your support account for access to resources from within VxRail Manager.
To register for online support:
1
Point your Web browser to emc.com/vxrailsupport or support.emc.com.
2
Click Register here.
3
Fill in the required information.
Support will send you a confirmation email, typically within 48 hours.
Accessing support resources
You can access support resources for your VxRail
•
VxRail Manager Support
•
emc.com/vxrailsupport (or support.emc.com)
•
https://solve.emc.com
NOTE:
Additional VxRail
procedures for replacing certain hardware components, and other tasks.
32
Getting help
™
Series by one of the following:
™
Series information is available through the SolVe desktop tool. SolVe includes step-by-step
Getting help
7
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