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NOTE:
If you plan to set up Secure Remote Services, your Online Support account must be linked to VxRail Manager under
the same party ID or the deployment will fail. Your appliance must also be in an installed state in the Install Base.
Registering for online support
Create an Online Support account to access support resources.
After you register, you can:
● Register your system
● Obtain product license files and software updates
● Download VxRail product documentation
● Access SolVe Online for VxRail, or download the SolVe Desktop application for hardware replacement and upgrade
procedures
● Browse the VxRail community and support information
● Link your support account for access to resources from within VxRail Manager
1. Point your Web browser to http://www.dell.com/support.
2. Click Sign In and select Create an account.
3. Fill in your first name, last name, email address, and preferred password.
4. Select whether you would like to subscribe to email updates.
5. Click Create an Account.
Support will send you a confirmation email, typically within 48 hours.
Where to go for support resources
Access support resources for your VxRail system by doing any of the following:
● In the vSphere Client, select VxRail from the menu and use the Support functions on the VxRail Dashboard.
● Point your Web browser to https://www.dell.com/support.
Using SolVe Online for VxRail procedures
Step-by-step instructions for procedures such as replacing hardware or performing system administrative tasks are available
through SolVe Online and the SolVe Desktop application.
CAUTION:
To avoid potential data loss, refer to the VxRail procedures in SolVe Online or the SolVe Desktop
application before performing any hardware replacement or upgrade activity.
Access
SolVe Online for VxRail
For more information about SolVe for VxRail, refer to
You must have an online support account to use SolVe Online.
Locating your appliance serial number
To get support for your appliance, use the VxRail appliance serial number, also called the Product Serial Number Tag (PSNT).
The PSNT is a 14-digit number used to identify your appliance to Dell EMC support.
NOTE:
Only use the VxRail appliance serial number to contact Customer Support. Sometimes, you may need to supply the
7-digit Service Tag number.
There are two identification tags on your appliance:
● The VxRail appliance serial number—You can find the serial number in VxRail Manager, or printed on the information tag.
● The Service Tag — You can find the Service Tag printed on the physical appliance.
6
Introduction
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