Troubleshooting Printer Hardware - Canon i9100 Quick Start Manual

Troubleshooting Printer Hardware

Problem Possible Cause
Printer Does Not Print head has
Start or Printer overheated due to
Stops During long periods of
Print Jobs continuous printing
Printing high-
resolution
photographs and
graphics
Printer cable is too
long
There may be
problems in your
operating system
Cannot Print to Incorrect page size
End of Job selected
Not enough free
space on hard disk
Stop printing and turn the printer off for at least 15 minutes to allow the print head
to cool down.
The print head tends to overheat when printing continues for a long period of time.
The print head is designed to automatically pause at line breaks before resuming
printing in order to cool down.
Caution The area around the print head can become extremely hot
during extended print operation. Always avoid touching the
print head and its peripheral components.
Wait until the print job finishes.
The POWER lamp flashes green while the print data is being processed. Printing
photographs and high-density graphics can take time.
Avoid using USB cables longer than 6.6 feet.
Restart your computer. It may solve the problem.
Delete undesired print jobs if there is any. Use BJ Status Monitor in Windows, or BJ
Print Monitor in Macintosh, for the deletion.
1. Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu" Opening the Printer Properties Dialog Box Directly from the Start Menu
on page 22.
2. Click Maintenance Maintenance tab and then Start Status Monitor
Maintenance Maintenance
3. Click Display Print Queue Display Print Queue.
Display Print Queue Display Print Queue
4. Select Cancel All Documents Cancel All Documents in the Printer
Cancel All Documents Cancel All Documents
Click Yes Yes when a confirmation message appears. Yes Yes
The print job is deleted.
Note In Windows Me or Windows 98
Click to select an undesired document and select Purge Print
Documents Documents in the Printer Documents Documents
1. Double-click BJ Print Monitor BJ Print Monitor BJ Print Monitor BJ Print Monitor in Extensions in the System Folder.
2. Click to select an undesired document and click
The print job is deleted.
Verify that the page size setting matches the size of the paper loaded in the
printer:
- Check the Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
- Check the Page Setup Page Setup tab in the Printer Properties dialog box (for Windows), or
Page Setup Page Setup
the Page Setup dialog box (for Macintosh), to ensure that it matches the size of
the paper loaded.
Your operating system may be out of free disk space.
Check the available space on your computer's hard disk.
Troubleshooting
Try This
Start Status Monitor.
Start Status Monitor Start Status Monitor
Printer menu.
Printer Printer
Printer menu. Printer Printer
.
Purge Print Purge Print Purge Print
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