Canon BJC-S820 Quick Start Manual page 53

S820QSG.book Page 49 Thursday, October 18, 2001 1:41 PM
Problem
Printed output is
faded or unclear
Meaningless
characters
printed
Possible Cause
Media not loaded Check that your media is placed in the printer facing in the
print-side up correct direction. See "Loading Media into the S820" on
page 7.
Low ink Verify that you have sufficient ink in the ink tanks. See
"Monitoring Ink Levels" on page 27.
Printhead nozzles Verify that the printhead is working properly. See "Printing a
clogged or damaged Nozzle Check Pattern" on page 31, and/or "Cleaning the
Printhead" on page 33.
If necessary, perform multiple printhead cleanings. See the
S820 User's Guide on the Setup Software & User's Guide
CD-ROM for more information.
Ink tanks are not Check the ink tanks, and reseat them if necessary. See
seated properly "Replacing Ink Tanks" on page 29.
Printhead needs to be Perform printhead alignment. See "Aligning the Printhead"
aligned on page 29.
Corrupted print 1. Turn the printer off to clear the printer buffer.
instructions are stored
2. Cancel the print job from the computer. (See "Cancelling
in the printer buffer.
a Print Job" on page 11.)
3. Turn the printer on again.
Previous print job If a previous print job was paused before it was printed, turn
paused before it was the printer and the computer off, then turn both back on
finished again, or cancel any paused print jobs using the BJ Status
Monitor or BJ Print Monitor. See "Cancelling a Print Job" on
page 11.
Printer and computer Check the cable connections between the printer and the
not connected computer to verify that they are securely connected.
securely
Incorrect printer driver Check the Printer dialog box to verify that the correct printer
selected driver is selected.
Bad (corrupted) file Create the document again and print it. If it prints
successfully, the original file was corrupted.
ECP mode not set Extended Capabilities (Parallel) Port, or ECP, provides faster
data transfer between the computer and the printer. If the
ECP setting is incorrect, it could result in incorrect print
information going to the printer. See the S820 User's Guide
on the Setup Software & User's Guide CD-ROM for
instructions on how to check ECP settings and reconfigure
them if necessary.
Troubleshooting
Try This
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