Troubleshooting - Canon EOS 10D Software Instructions

Troubleshooting

When the "Could not complete installation correctly", "Communication between the camera
and computer failed" or "Software not running correctly" message appears, check the items
described below.
I have installed the software but the camera and
computer cannot communicate.
● Are you using the following type of computer?
➞ A Macintosh computer with a USB connector as a standard feature.
(* The software may not run correctly when the camera is connected to a USB interface
that is not a standard feature of the computer.)
● Are the camera and your computer connected correctly?
➞ Connect the camera to your computer correctly using the interface cable. (➞M-8)
● Is there sufficient charge left in the camera battery?
➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit
(optional) to the camera or load a fully charged battery into the camera before
connecting it to your computer. (➞ "Installing and Removing the Battery" in the EOS 10D
Instructions.)
● Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may
not operate normally.
➞ Close the software and disconnect all the interface cables. Then reconnect just the
interface cable that connects the camera to your computer.
● Did you try to use the camera on a first-generation iMac without updating
your system software to OS 9 or later?
Update the firmware using the iMac Firmware Update and then update the system software
to OS 9 or OS X.
➞ You can download the iMac Firmware Update from Apple's web site.
➞ Purchase OS 9 or OS X from your Apple retailer.
(* Version 9.2 of OS 9 and version 10.2 of OS X are recommended.)
M-70