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Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
Issues (Not Faults)
Discomfort Due to a Feeling of High Pressure -Check all connections and fittings to make sure there are
no excessive air leaks, verify settings are correct on the home screen and enable ramp settings. Reset
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the device and attempt therapy again, if issues persist contact Somnetics Customer Service.
Nose or Throat Irritation - Increase the humidity setting on the CPAP. Verify the device is using water by
monitoring the water levels before and after therapy. If water is not being used check the wick to see if
it is wicking water (wet to the touch) and verify that the air inlet and filter are not clogged. Replace air
filter accordingly. If issues persist, contact Somnetics Customer Service.
Transcend 365 miniCPAP LCD Doesn't Illuminate - Confirm device is plugged into an active power
supply (outlet is best for testing) and turn the device on.
Note: The device will automatically turn off the LCD after 30 seconds of idle time (no button presses) –
press any button to re-illuminate the LCD in this instance.
If issues persist contact Somnetics Customer Service.
No Airflow from the Transcend 365 miniCPAP - Contact Somnetics Customer Service.
Water Leaking from Reservoir - Verify the reservoir is within warranty of 6 months and the seal wasn't
folded over when the reservoir was attached to the CPAP device. Remove reservoir and check the seal
and the reservoir for any noticeable signs of damage. The seal is adhered and should not be removed.
If issues persist contact Somnetics Customer Service to order a replacement reservoir.
Water Leaking from the Weld of the Reservoir - Verify the reservoir is within warranty of 6 months and
the leak is coming from between the top lid and bottom base of the reservoir. No troubleshooting
available, return for evaluation and replacement.
400287 Rev A
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