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Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
Flashing Yellow Droplet and Yellow Diamond
Issue: The device has detected non-distilled water in the reservoir
Causes:
•
Using water that is less pure than distilled water in the reservoir (CPAP Water may not meet the
requirements of distilled water)
•
Using the Zero water filter cartridge longer than recommended.
•
Using distilled water in a reservoir that previously had tap water and wasn't sufficiently rinsed.
•
Water signal is corrupt and reporting an incorrect value.
Troubleshooting:
1. Remove and drain the water reservoir
2. Thoroughly rinse the water reservoir with distilled water, make sure to shake it around to clean
all surfaces
3. Replace the zero water filter cartridge (if applicable)
4. Run the drying mode on the CPAP and afterwards remove all power to reset the device
5. Fill the reservoir with distilled water and attach to CPAP
6. Attempt to run the device again. If yellow droplet persists you should let the device run for one
night as some residual non distilled water may still be present in the heater wick
7. Set up an RMA if the error continues to reoccur
Flashing Blue Droplet
Issue: Device is out of water
Causes:
•
There is little to no water in the reservoir
•
The water detection is faulty
Troubleshooting:
1. If empty, fill the water reservoir with distilled water
2. If not empty, drain the water reservoir
3. Run the drying mode on the CPAP and afterwards remove all power to reset the device
4. Fill the reservoir with distilled water
5. Attempt to run the device again
6. Set up an RMA if the error persists
400287 Rev A
T365
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