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Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
Dealer Troubleshooting Guide for Somnetics Devices
The following guide will provide the basic troubleshooting steps required prior to setting up an RMA. If
the troubleshooting fails the following information will be required in the RMA submittal:
a. Serial number of device
b. Date customer purchased
c. Detailed description of the issue or the fault code/indicator from below
d. Indicate what troubleshooting steps were taken
e. Dealer return address and Dealer Account Number
RMA's must be submitted by email to
Quick Find
Transcend 365
Flashing Yellow Droplet and Yellow Diamond
Flashing Blue Droplet
Flashing Red Droplet and X
Flashing Red (!)
Flashing Red X and !!!Heater Error!!!
Fault 1
Fault 3
Fault 4
Fault 7
Fault 9
Fault 11
Fault 12
Discomfort Due to a Feeling of High Pressure
Nose or Throat Irritation
LCD Doesn't Illuminate
No Airflow from the Transcend 365 miniCPAP
Water Leaking from Reservoir
Water Leaking from the Weld of the Reservoir
P10 Battery
400287 Rev A
RMA@somnetics.com
with the above information included
Transcend 3 and Transcend 2
No LED Lights (Unit Inoperable)
PAP Blows Excessively (and Shuts Down)
How to Download Compliance
Key Notes
Fault 3
Fault 4
Fault 7
Fault 9
Fault 11
Fault 12
Flashing Green LED
PAP Shutting Down
P8 Battery
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Related Manuals for Transcend 2
Summary of Contents for Transcend 2
- Page 1 Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide Dealer Troubleshooting Guide for Somnetics Devices The following guide will provide the basic troubleshooting steps required prior to setting up an RMA. If the troubleshooting fails the following information will be required in the RMA submittal: a.
- Page 2 Water signal is corrupt and reporting an incorrect value. Troubleshooting: 1. Remove and drain the water reservoir 2. Thoroughly rinse the water reservoir with distilled water, make sure to shake it around to clean all surfaces 3. Replace the zero water filter cartridge (if applicable) 4.
- Page 3 Troubleshooting: 1. Remove and drain the water reservoir 2. Run the drying mode on the CPAP and afterwards remove all power to reset the device 3. Fill the reservoir with distilled water and attach to CPAP 4. Attempt to run the device again 5.
- Page 4 Troubleshooting: 1. Remove all power to reset the device 2. Check all connections and fittings to make sure there are no issues such as blockages 3. Attempt to run the device again 4. Set up an RMA if the error persists...
- Page 5 Pinched or disconnected sensor tube Troubleshooting: 1. Remove all power to reset the device 2. Check all connections and fittings to make sure there are no issues such as loose connections or leaks 3. Attempt to run the device again 4.
- Page 6 Troubleshooting: 1. Ensure adequate power supply 2. If using the battery, plug into an outlet. If on outlet try a new power supply (if available). 3. Reset the device and attempt therapy again 4. Set up an RMA if the error persists...
- Page 7 (wet to the touch) and verify that the air inlet and filter are not clogged. Replace air filter accordingly. If issues persist, contact Somnetics Customer Service. Transcend 365 miniCPAP LCD Doesn’t Illuminate - Confirm device is plugged into an active power supply (outlet is best for testing) and turn the device on.
- Page 8 Pinched or disconnected sensor tube Troubleshooting: 1. Reset the device 2. Check all connections and fittings to make sure there are no issues such as blockages 3. Attempt to run the device again 4. Set up an RMA if the error persists...
- Page 9 Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide Troubleshooting: 1. Reset the device 2. Check all connections and fittings to make sure there are no issues such as loose connections or Page | 9 leaks 3. Attempt to run the device again 4.
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Page 10: Troubleshooting
Troubleshooting: 1. Ensure adequate power supply 2. If using the battery, plug into an outlet. If on outlet try a new power supply (if available). 3. Reset the device and attempt therapy again 4. Set up an RMA if the error persists Issues (Not Faults) Flashing Green LED - This means the filter needs to cleaned or replaced. - Page 11 PAP Blows Excessively (and Shuts Down) The most common reason for this issue is due to the UHA (Transcend 2) not being connected or improperly connected. This can also be caused by a dislodged mask during therapy, using a nasal mask when primarily breathing through mouth or having an incorrect seating of the mask.
- Page 12 CPAP into the outlet. No need to turn the CPAP on 2. Open the software. The CPAP serial number will show at the top of the screen. (If it states, “device not recognized”, go to next section for instruction) 3.
- Page 13 1. First try disconnecting the USB and closing the software 2. Reconnect the USB and then reopen the software. If this worked the CPAP serial number or green checkmark will show in the upper right. Return to step 3 in the correct section above 3.