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Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
Fault 11
Issue: Stalled Blower
Causes:
•
Moisture in the CPAP
•
Faulty blower motor or lose connections
Troubleshooting:
1. Run the drying mode on the CPAP and afterwards reset the device
2. Attempt to run the device again
3. Set up an RMA if the error persists
Fault 12
Issue: Stalled Blower and Low Power Detected
Causes:
•
Insufficient power to drive the blower
Troubleshooting:
1. Ensure adequate power supply
2. If using the battery, plug into an outlet. If on outlet try a new power supply (if available).
3. Reset the device and attempt therapy again
4. Set up an RMA if the error persists
Flashing Green LED - This means the filter needs to cleaned or replaced. Once cleaned or replaced, reset
the flashing green LED by holding down the power button for 15 seconds.
No LED Lights (Unit Inoperable) - Verify with the customer that they are using a good source of power
(outlet). If this is not the issue, it could be one of the following, which will result in the customer needing
to send to Somnetics for diagnosis of issue. Note: The LED will only flash for short period during initial
power on.
•
Bad keypad – If possible, try testing with a different power supply or battery to rule out keypad
issue
•
Power Supply - if possible, try testing with a different CPAP to rule out power supply issue
400287 Rev A
Issues (Not Faults)
Page | 10
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