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Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
•
Store with a 30% charge. For a P8, the charge time to get to 30% when the battery is
depleted is 2 hours. Instruct to charge the depleted battery for 2 hours then put into
storage
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Store in a dry location. Recommended below 70% Relative Humidity
Download and Saving Compliance Reports – Somnetics Sleep Apnea Software (T2)
Verify the software is installed on the computer. If not, install it from
https://mytranscend.com/customer-care/user-guides/, the driver must be installed before downloading
the software.
1. Once the software is installed, connect the CPAP to the computer by using the included USB
cord and plug the CPAP into the outlet. No need to turn the CPAP on
2. Open the software. The CPAP serial number will show at the top of the screen. (If it states,
"device not recognized", go to next section for instruction)
3. Click on the Patient button
4. Click on "View Patient's Compliance"
a. This will show the .compliance report for this CPAP
b. To print or save the report, click on Compliance Detail and save the report as a PDF
c. To email the .compliance report, click "Email Compliance Information to Clinician" from
the previous screen. The .compliance file will automatically generate and save to a
default location. To find the file, look at the line that says "The file is located at" This will
be where the .compliance file is saved.
d. Attach the .compliance report to an email to send
5. How to import
a. To view, double click on the .compliance file and it will load it into the Somnetics Sleep
Apnea Therapy Software
b. From there go to "Clinician" then "Patient Database" then look for the serial number of
the patient's CPAP device
c. Under "Status" column on the green/red/yellow box if the machine has a current fault
code, it will be seen here. It will not show old fault codes.
Download and Saving Compliance Reports – Transcend miniCPAP Software (T3 and T365)
Verify the software is installed on the computer. If not, install it from
https://mytranscend.com/customer-care/user-guides/, the driver must be installed before downloading
the software.
1. Once the software is installed, connect the CPAP to the computer by using the included USB
cord and plug the CPAP into the outlet. No need to turn the CPAP on
2. Open the software. There should be a green checkmark near the upper right of the screen
indicating that the CPAP was detected. (If not, go to next section for instruction)
3. Click on the Compliance Manager
a. A "timer wheel" may show while the compliance is read from the device
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