Advertisement
Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
Flashing Red Droplet and X
Issue: Bad water corruption detected
Causes:
•
This is typically caused by moisture getting inside the CPAP
Troubleshooting:
1. Remove and drain the water reservoir
2. Run the drying mode on the CPAP and afterwards remove all power to reset the device
3. Fill the reservoir with distilled water and attach to CPAP
4. Attempt to run the device again
5. Set up an RMA if the error persists
Flashing Red (!) (removed with firmware version 2.4.0)
Issue: During last therapy the heater reached a temperature cutoff condition and turned off
Causes:
•
Water signal failed to detect empty reservoir. Caused by moisture getting inside the CPAP.
•
Poor wicking.
•
Poor contact between cellulose wick and heater ceramic.
Troubleshooting:
•
This error can correct itself on the next therapy, if not:
1. If applicable, replace cellulose wick.
2. Remove and drain the water reservoir
3. Run the drying mode on the CPAP and afterwards remove all power to reset the device
4. Fill the reservoir with distilled water and attach to CPAP
5. Attempt to run the device again
6. Set up an RMA if the error persists
Flashing Red (X) and !!! Heater Error !!! in the Humidifier Screen
Issue: Very high heater resistance detected
Causes: Heater disk is cracked or heater power pins are not making solid contact
Troubleshooting:
1. Set up RMA
400287 Rev A
Page | 3
Advertisement
