Troubleshooting - OTOFONIX Encore User Manual

Troubleshooting

If your device is not working properly, more than 95% of the causes will be
either obstructing wax or a low/defective battery.
Wax
The sudden absence of sound from your device is usually the result of wax plugging
the ear dome or the tube. It can be very difficult to see. An inexpensive magnifying glass
can be helpful. Use the cleaning brush supplied in the kit to remove any debris from the
dome.
To clean the sound tube, remove the tubing from the device and using the monofilament
cleaning wire run it fully through the tube several times.
Battery
Make sure the battery is fresh. If there's any doubt try a new one. After removing the pull-tab
remember to wait one full minute before using. Old batteries can cause a multitude of unusual
sounds such as static, crackling and chirping.
A crackling sound may be corrected by opening and closing the battery compartment door.
Sometimes this will improve the battery contacts and/or "re-boot" the digital circuit.
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