Warranty And Repairs - OTOFONIX Encore User Manual

The Otofonix Encore is covered against defects in materials and workmanship for one year from
the date you receive your order. If our examination determines that the unit failed to work due to
parts, materials, or workmanship, we will repair or replace it for free. This warranty does not cover
malfunctions due to unusual wear and tear or mistreatment of your encore, such as physical shock,
damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which
void the warranty. (For added coverage, see page 19 for the Otofonix Protection Plan.)
If you require Warranty or Repair Service, please contact us for a Return Merchandise Authorization
(RMA) number, and instructions.
For customer service, please e-mail us at info@otofonix or, call 704-380-0508, Monday to Friday, 9:00
am to 5:30 pm (EST).
Repair Mailing Guidelines
Send both encore devices
•
• Use a padded envelope
• Write RMA number on the OUTSIDE of envelope
• Please do not send used accessories (unless otherwise instructed)
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Warranty and Repairs

Warranty and Repairs
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