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6
.
5
P
a
p
6
.
5
P
a
Symptom
Paper does not feed,
Paper jams, Several
sheets feed at once,
Paper does not feed
straight
e
r
F
e
e
d
p
e
r
F
e
e
d
Possible Cause
Is the media properly loaded?
If using special paper, is the media
properly loaded into the
multi-purpose tray?
Is the paper is damp?
Is the media suitable?
Is the paper tray properly inserted
into the printer?
Is there paper jammed in the printer?
Is the printer level?
Is the printer driver paper feed
method correctly set?
Are the paper guides of the paper
tray set correctly?
Is the paper guide in the
multi-purpose tray set at the correct
mark?
P
r
o
b
l
e
m
P
r
o
b
l
e
m
6-13
s
s
Action
Make sure that the media is properly
loaded.
When using media such as
transparency sheets, label sheets, or
envelopes, fan the stack before
loading so that there is air between
the sheets.
See 4.2 "Loading Paper"
Replace the paper.
See 4.2 "Loading Paper"
Replace the media with a size and
type of media suitable for use with
this printer.
See 4.1 "Suitable and Unsuitable
Paper Types"
Push the paper tray completely back
into the printer.
Remove the jammed paper.
Also, thoroughly inspect the inside of
the printer and remove any tape or
adhesive found along the paper path.
See Chapter 7 "Paper Jams"
Reposition the printer on a flat, stable
surface.
See "Safety Precautions"
Make sure that the printer driver
paper feed method is correctly set.
Also, when an optional tray module is
present, you must reconfigure the
printer to use the module as tray 2 or
3.
See "Help"
In the paper tray, set the side and end
guides in the correct positions.
See 4.2.1 "Load Paper in the Paper
Tray"
See 4.2.2 "Load A5 Paper in the
Paper Tray/Changing the Paper Size
from A5"
Set the paper guide in the
multi-purpose tray at the correct
mark.
See 4.2.3 "Load Paper into the
Multi-purpose Tray"
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