Shure Digital IntelliMix SCM820 Manual page 50

Problem
Network
Problem
Can't Connect to the web application
web application is taking a long time
to load
web application is slow
Network Audio and Link Groups
Problem
Network audio is missing
or distorted
Indicator
Indicator
Device not appearing in Shure Web
Device Discovery application
Device appears in Shure Discov­
ery application, but web browser
cannot connect to the device
Browser opens but the web applica-
tion is slow to load
Indicators are moving slowly or not
displaying in real time.
Indicator
Network Audio LED
Solution
Check channel routing from IntelliMix
tab of the web application
Check Link Group and Network LEDs
(see Link Groups).
Solution
Ensure the mixer is powered
Properly connect the Primary port to the
computer's network
Turn off other network interfaces not used
to connect to the mixer (including WiFi)
Check that DHCP server is functioning (if
applicable)
Ensure Bonjour is running on the PC
Download latest version of Adobe Flash
Ensure PC and mixer are on the same
subnet
Set the computer gateway to 0.0.0.0
Set the router to not send default gateway
as a part of DHCP
Manually set the computer to a static IP
address on the same network as the mix-
er
Ensure that five or less windows are open
to the same web application
Disable software meters from web appli-
cation Preferences tab
See Network section for properly setting
up the network
Green
Flashing Green
Shure Incorporated
Solution
Check channel and mix gain
Ensure the mixer has a sta-
ble network connection
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