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FAX-1920CN
MFC-3320CN
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Table of Contents

   Related Manuals for Brother FAX 1920CN

   Summary of Contents for Brother FAX 1920CN

  • Page 1 FAX-1920CN MFC-3320CN ®...
  • Page 2 Register your product on-line at www.registermybrother.com By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3: Brother Numbers

    Machine/Multi-Function Center needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the “Solutions” section to learn how to get the most from your Brother product. http://solutions.brother.com You can check here for Brother driver updates.
  • Page 4: Ordering Accessories And Supplies

    Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.
  • Page 5: Compilation And Publication Notice

    (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized 1-800-521-2846. What Brother will ask you to do:...
  • Page 7 AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. • This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.
  • Page 8 Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of...
  • Page 9: Safety Precautions

    Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the machine or clear a paper jam, make sure you have unplugged the power cord from the AC power outlet.
  • Page 10 ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.
  • Page 11: Choosing A Location

    Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 95°F (10°-35°C).
  • Page 12: Quick Reference Guide

    Quick Reference Guide Sending faxes Automatic Transmission If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Enter the fax number using One-Touch, Speed-Dial, Search or the dial pad. Black Start Press Color Start Receiving faxes Select Receive Mode (MFC-3320CN only)
  • Page 13 Press Press Stack/Sort press Press Sort Menu/Set Press Color Start Brother fax back system: In USA: 1-800-521-2846 Brother Global Web Site: http://www.brother.com Frequently Asked Questions (FAQs) and Product Support http://solutions.brother.com Brother Accessories & Supplies: In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com...
  • Page 14: Table Of Contents

    Table of Contents Introduction ... 1-1 Using this Guide ... 1-1 Finding information ... 1-1 Symbols used in this Guide ... 1-1 Fax Test Sheet and Product Registration (USA only) ... 1-2 On-Line Registration (USA and Canada) ... 1-2 Control panel overview ... 1-3 Turning the machine on and off...
  • Page 15 Recommended paper ... 2-3 Paper capacity of the paper tray ... 2-4 Paper specifications for the paper tray ... 2-4 Paper capacity of the output paper support ... 2-5 Printable area ... 2-6 How to load paper and envelopes ... 2-7 To load paper or other media ...
  • Page 16 Distinctive Ring... 5-14 What does your telephone company’s ‘Distinctive Ring’ do? ... 5-14 What does Brother’s ‘Distinctive Ring’ do? ... 5-14 Do you have Voice Mail?... 5-15 Before you choose the ring pattern to register ... 5-15 Registering the Distinctive Ring pattern ... 5-16 Turning off the Distinctive Ring ...
  • Page 17 Setup Send ... 6-1 How to fax... 6-1 Enter Fax mode ... 6-1 How to dial ... 6-1 Manual dialing... 6-1 One-Touch dialing ... 6-2 Speed-Dialing ... 6-2 Search ... 6-3 Out of Memory message ... 6-3 Automatic transmission (MFC-3320CN only) ... 6-4 This is the easiest way to send a fax...
  • Page 18 Dialing options ... 7-7 Access codes and credit card numbers... 7-7 Pause ... 7-8 Fax Redial ... 7-8 Tone or Pulse ... 7-8 Telephone (voice) operation (FAX-1920CN only) ... 7-9 How to dial... 7-9 Making a telephone call... 7-9 Hold (FAX-1920CN only)... 7-9 Remote Fax Options ...
  • Page 19 Printing reports ... 10-1 Machine settings and activity... 10-1 Customizing the Transmission Verification Report ... 10-1 Setting the Journal Period ... 10-2 Printing reports ... 10-3 To print a report ... 10-3 Making copies ... 11-1 Using the machine as a copier ... 11-1 Enter Copy mode...
  • Page 20 Color enhancement (True2Life Cropping ... 12-12 Understanding the Error Messages... 12-13 Using PhotoCapture Center Using PhotoCapture Center Important information ... 13-1 Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only..13-1 Federal Communications Commission (FCC) Declaration of Conformity (USA only)...
  • Page 21 Glossary ... G-1 Specifications ... S-1 Product description ... S-1 General ... S-1 Print media... S-2 Copy ... S-3 PhotoCapture Center (MFC-3320CN only)... S-3 Fax... S-4 Scanner (MFC-3320CN only) ... S-5 Printer ... S-6 Interfaces ... S-7 Computer requirements ... S-7 Consumable items ...
  • Page 22: Introduction

    Introduction Using this Guide Thank you for buying a Brother fax machine or Multi-Function Center (MFC). Your machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your machine by viewing through this Guide.
  • Page 23: Fax Test Sheet And Product Registration (usa Only)

    Fax Test Sheet and Product Registration (USA only) After setting your Station ID, please fill in the Test Sheet included with your machine and fax it to Brother’s Automated Fax Response System as your first transmission. This will check that your machine is working properly.
  • Page 24: Control Panel Overview

    Control panel overview FAX-1920C MFC-3320CN INTRODUCTION 1 - 3...
  • Page 25 It also inserts a pause in auto dial numbers. Hook Press before dialing if you want to make sure a fax machine answers, and then press Black Start or Color Start. Hold (FAX-1920CN only) Lets you place telephone calls on hold.
  • Page 26 Color Start Lets you start sending faxes or making copies in full color. Also for MFC-3320CN, lets you start a scanning operation. (Color or mono, depending on the scanning setting on your PC) On/Off You can turn the machine on or off. Navigation keys: Menu/Set Lets you access the Menu to...
  • Page 27: Turning The Machine On And Off

    Turning the machine on and off When the machine is idle, you can turn it on and off by pressing the On/Off key. In OFF mode, no machine operations will be available. Even if you turned the machine off, it will periodically clean the print head to preserve print quality.
  • Page 28: About Fax Machines

    Voice Mail will stop your machine from receiving faxes. If you set Voice Mail and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first.
  • Page 29: Fax Tones And Handshake

    Fax tones and handshake When someone is sending a fax, the machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake”, or connection, with the receiving machine.
  • Page 30: Ecm (error Correction Mode)

    ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress. If the machine detects errors during fax transmission, it resends the pages of the fax that had an error.
  • Page 31: Connecting An External Telephone Answering Device (tad)

    Connecting an external telephone answering device (TAD) Sequence You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones.
  • Page 32: Connections

    Unless you are using Distinctive Ring, do not connect a TAD elsewhere on the same phone line. When the TAD is in use, the LCD shows Telephone . Connections The external TAD must be plugged into the back of the machine, into the jack labeled EXT.
  • Page 33: Recording Outgoing Message (ogm) On An External Tad

    Recording outgoing message (OGM) on an external TAD Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception. Record 5 seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds.
  • Page 34: Special Line Considerations

    Your machine will work best on a dedicated line.
  • Page 35: Converting Telephone Wall Outlets

    Converting telephone wall outlets There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.
  • Page 36: Installing Machine, External Two-line Tad And Two-line Telephone

    Installing machine, external two-line TAD and two-line telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the machine on Line 2, which is explained in the following steps.
  • Page 37: Multi-line Connections (pbx)

    Multi-line connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the machine for you.
  • Page 38: Loading Originals And Paper

    Loading originals and paper Load originals You can copy and scan from the ADF (automatic document feeder). Using the automatic document feeder (ADF) ■ Originals must be between 3.5 and 8.5 inches wide and 5 and 14 inches long. ■ Make sure you place the originals face down, top edge first.
  • Page 39 ■ The automatic document feeder (ADF) can hold up to 20 pages, feeding each one individually through the machine. Use standard (20 lb) paper when using the ADF. Fan the paper, and then stagger the pages in the ADF as shown: DO NOT use curled, wrinkled, folded, or ripped paper, or paper with staples, paper clips, paste or tape attached.
  • Page 40: About Paper

    Recommended paper The output quality depends on the paper type and paper brand. Visit us at http://solutions.brother.com and check the latest recommendations for paper that can be used with your machine. LOADING ORIGINALS AND PAPER 2 - 3...
  • Page 41: Paper Capacity Of The Paper Tray

    Paper capacity of the paper tray Paper Type Plain Paper (Cut Sheet) Inkjet Paper Glossy Paper Transparencies Envelopes Photo Card Index Card * You can copy only on Letter, Legal and Photo Card (4"(W) x 6"(H)) paper. * You can receive faxes only on Letter or Legal paper. Paper specifications for the paper tray Cut Sheet Paper Plain Paper: 17 to 32 lb...
  • Page 42: Paper Capacity Of The Output Paper Support

    Paper capacity of the output paper support Output Paper Up to 50 sheets of 20 lb (Letter) Support ■ ■ Do not use paper or envelopes: ■ that are damaged, curled, wrinkled, or irregularly shaped 0.04 in. or longer ■ that are extremely shiny or highly textured ■...
  • Page 43: Printable Area

    Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. Cut Sheet Paper ■ unprintable area Paper Paper Size Cut Sheet Letter, Legal A5, A6, JIS_B5...
  • Page 44: How To Load Paper And Envelopes

    How to load paper and envelopes To load paper or other media Fan the stack of paper well to avoid paper jams and mis-feeds. Unfold the paper support, and press and slide the paper guide to fit the paper width. Gently insert the paper.
  • Page 45: To Load Glossy Paper

    To load glossy paper Fan the stack of glossy paper well. Put a sheet of plain paper in the paper tray first, and then put the stack of glossy paper on top of it. If the glossy sheets are ‘double-feeding’, put one sheet in the paper tray at a time.
  • Page 46: On-screen Programming

    On-screen programming User-friendly programming Your machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
  • Page 47: Navigation Keys

    Navigation keys You can access the menu mode by pressing When you enter the menu, the LCD scrolls. Press for General Setup menu —OR— Press for Fax menu —OR— Press for Copy menu Press for Initial Setup You can scroll more quickly through each menu level by pressing the arrow for the direction you want: Then set an option by pressing on the LCD.
  • Page 48 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 1.General 1.Mode Timer Setup 2.Paper Type 3.Paper Size 4.Volume The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 49 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 1.General 5.Auto Setup Daylight (Continued) 6.On/Off Setting 2.Fax 1.Setup Receive (In Fax mode only) The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. 3 - 4 ON-SCREEN PROGRAMMING —...
  • Page 50 Page Reduces the size of 5-10 incoming faxes. Sets up your 5-13 machine to poll another fax machine. Changes the lightness or darkness of faxes you send. Sets the default resolution for outgoing faxes. Set the time of day in...
  • Page 51 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 2.Fax 3.Set Quick- (Continued) Dial (Continued) 4.Report Setting 5.Remote Fax 6.Remaining Jobs The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. 3 - 6 ON-SCREEN PROGRAMMING —...
  • Page 52 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 2.Fax 7.Setup MSG (Continued) (FAX-1920CN only) 0.Miscellaneous 3.Copy 1.Quality 2.Brightness The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 53 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 3.Copy 3.Contrast (Continued) 4.Color Adjust 4.PhotoCapture 1.Print (MFC-3320CN Quality only) 2.Paper & Size 3.Brightness 4.Contrast The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM.
  • Page 54 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 4.PhotoCapture 5.True2Life (MFC-3320CN only) (Continued) 6.Cropping 7.Scan to Card The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 55 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 4.LAN 1.Setup (FAX-1920CN TCP/IP only) 5.LAN (MFC-3320CN only) The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. 3 - 10 ON-SCREEN PROGRAMMING —...
  • Page 56 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 4.LAN 2.Setup (FAX-1920CN Internet only) 5.LAN (MFC-3320CN only) 3.Setup Mail 4.Setup Mail The factory settings are shown in Bold. See the complete Software User’s Guide on the CD-ROM. —...
  • Page 57 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 4.LAN 4.Setup Mail (FAX-1920CN only) (Continued) 5.LAN (MFC-3320CN only) 5.Setup Relay (Continued) 6.Setup Misc. 7.Scan to E-mail 5.Test Print (FAX-1920CN only) 6.Test Print (MFC-3320CN only) The factory settings are shown in Bold.
  • Page 58 Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — Select & Set Main Menu Submenu 6.Print 1.Help List Reports 2.Quick-Dial (FAX-1920CN only) 3.Fax 7.Print Journal Reports 4.Transmission (MFC-3320CN only) 5.User Settings 6.Network Config 0.Initial 1.Receive Setup Mode 2.Date/Time 3.Station ID 4.Tone/Pulse...
  • Page 59: Getting Started

    Getting started Initial Setup Setting the Date and Time Your machine displays the date and time and if you set up the Station ID it prints on every fax you send. If there is a power failure, you may have to reset the date and time. All other settings will not be affected. Menu/Set Press Enter the last two digits of the year.
  • Page 60: Setting The Station Id

    Setting the Station ID You should store your name or company name and fax number to be printed on all fax pages that you send. Menu/Set Press Enter your fax number (up to 20 digits). Menu/Set Press You cannot enter a hyphen. Use the dial pad to enter your name (up to 20 characters).
  • Page 61: Entering Text

    Entering text When you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most number keys have three or four letters printed above them. The keys for do not have printed letters because they are used for special characters.
  • Page 62: Special Characters And Symbols

    The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted...
  • Page 63: General Setup

    General Setup Setting the Mode Timer (MFC-3320CN only) The machine has three temporary mode keys on the control panel: Fax, Copy and Scan. You can change the number of seconds or minutes the machine takes after the last Copy or Scan operation before it returns to Fax mode.
  • Page 64: Setting The Paper Type

    Setting the Paper Type To get the best print quality, set the machine for the type of paper you are using. Menu/Set Press Press Inkjet , Glossy or Transprncy . Menu/Set Press If you selected Glossy , press Glossy:4-Color or Glossy:3-Color . Menu/Set Press The print quality of black ink varies depending on the kind of...
  • Page 65: Setting The Paper Size (mfc-3320cn Only)

    Setting the Paper Size (MFC-3320CN only) You can use two sizes of paper for printing your faxes and copies: letter and legal. When you change the type of paper you load in the machine, you will need to change the setting for Paper Size at the same time so your machine can fit an incoming fax on the page.
  • Page 66: Setting The Beeper Volume

    Setting the Beeper Volume You can change the beeper volume. The default (factory) setting is Low . When the beeper is on, the machine beeps every time you press a key or make a mistake and after a fax is sent or received. Menu/Set Press Press...
  • Page 67: Setting The Handset Volume (fax-1920cn Only)

    Setting the Handset Volume (FAX-1920CN only) Menu/Set Press Press to select High or Low , and Menu/Set then press Stop/Exit Press —OR— You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, LOW and HIGH .
  • Page 68: Choosing The Handset Volume (for Volume Amplify) (fax-1920cn Only)

    Choosing the Handset Volume (For Volume Amplify) (FAX-1920CN only) Before you begin to use the machine, you must decide if you need to set the handset volume to Vol Amplify:On for a user who is hearing-impaired. The AMPLIFY volume level complies with FCC standards.
  • Page 69: Setting Volume Amplify (fax-1920cn Only)

    Setting Volume Amplify (FAX-1920CN only) Please carefully read Choosing the Handset Volume on page 4-10 before you do the following steps: Menu/Set Press If none of the users are hearing-impaired, press to select Off , and then press —OR— If some or all of the users are hearing-impaired, select On , and then press If all the users are hearing-impaired, press...
  • Page 70: On/off Setting

    On/Off Setting You can customize the machine’s On/Off key. The default setting is Off . Your machine will not work when it is switched Off, but it will purge the ink head periodically. If you turn this setting to On , you can receive faxes or calls even when the machine is switched Off.
  • Page 71: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode (MFC-3320CN only) There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. How it works The machine Fax Only automatically answers (automatic receive) every call as a fax.
  • Page 72: To Select Or Change Your Receive Mode

    To select or change your Receive Mode If it is not illuminated in green, press Menu/Set Press Press Fax Only , Fax/Tel , External TAD or Manual . Menu/Set Press Stop/Exit Press If you are changing the Receive Mode while in another operation, the LCD will return to that operation.
  • Page 73: Choosing The Receive Mode (fax-1920cn Only)

    Choosing the Receive Mode (FAX-1920CN only) There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. (See Message Center (FAX-1920CN only) on page 9-1 to set up the MC:Msg Ctr mode.) How it works The machine Fax Only...
  • Page 74: To Select Or Change Your Receive Mode

    To select or change your Receive Mode If it is not illuminated in green, press Menu/Set Press Press Only , Fax/Tel , or Manual . Menu/Set Press Stop/Exit Press If you are changing the Receive Mode while in another operation, the LCD will return to that operation. Press and hold until it lights.
  • Page 75: Setting The Ring Delay

    Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only , Fax/Tel and MC:Msg Ctr (FAX-1920C only) modes. If you have extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, keep the Ring Delay setting of 4.
  • Page 76: Setting Toll Saver (fax-1920cn Only)

    Setting Toll Saver (FAX-1920CN Only) When you set the toll saver feature, the machine answers after four rings if you don’t have voice or fax messages and after two rings if you do have voice or fax messages. This way, when you call the machine for remote retrieval and let it ring three times, you know you have no messages and can hang up to avoid a toll charge.
  • Page 77: Setting The F/t Ring Time (fax/tel Mode Only)

    Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine prints the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.
  • Page 78: Easy Receive (mfc-3320cn Only)

    Easy Receive (MFC-3320CN only) When you use this feature, you don’t have to press Color Start , or the Fax Receive Code call. Selecting On allows the machine to receive fax calls automatically, even if you lift the handset of an extension or external phone.
  • Page 79: Easy Receive (fax-1920cn Only)

    Easy Receive (FAX-1920CN only) When you use this feature, you don’t have to press Color Start , or the Fax Receive Code fax call and hear calling beeps. Just hold the handset and wait a few seconds. When you see Receiving on the LCD or when you hear “chirps”...
  • Page 80: Printing A Reduced Incoming Fax (auto Reduction)

    Printing a reduced incoming fax (Auto Reduction) If you choose On , the machine automatically reduces an incoming fax to fit on one page of letter or legal size paper. The machine calculates the reduction ratio by using the page size of the original and your Paper Size setting ( If it is not illuminated in green, press Menu/Set...
  • Page 81: Advanced Receiving Operations

    Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone in the EXT. jack of the machine, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code fax.
  • Page 82: Using A Cordless External Handset

    Using a cordless external handset If your cordless telephone is connected to the EXT. jack on the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Hook to transfer the call to the cordless handset.
  • Page 83: Polling

    Everyone who is involved in Polling needs to set up their fax machines for Polling. When someone polls your machine to receive a fax, they pay for the call. If you poll someone’s fax machine to receive a fax, you pay for the call.
  • Page 84: Telephone Services

    Please call your telephone company for availability and rates. What does Brother’s ‘Distinctive Ring’ do? The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company’s Distinctive Ring service. The new phone number on your line can just receive faxes.
  • Page 85: Do You Have Voice Mail

    Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring...
  • Page 86: Registering The Distinctive Ring Pattern

    ■ The machine will only answer calls to its registered number. ■ The first two rings are silent on the machine. This is because the fax must «listen» to the ring pattern (to compare it to the pattern that was ‘registered’). (Other telephones on the same line will ring.) ■...
  • Page 87: Turning Off The Distinctive Ring

    Turning off the Distinctive Ring Menu/Set Press Press Menu/Set Press Stop/Exit Press If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See To select or change your Receive Mode on page 5-2.) 5 - 17 SETUP RECEIVE to select Off .
  • Page 88: Caller Id

    Caller ID The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. This service displays the telephone number, or name if it is available, of your caller as the line rings. After a few rings, the LCD shows the telephone number of your caller (or name, if available).
  • Page 89: Printing Caller Id List

    Waiting/Caller ID subscriber service offered by many local telephone companies. This feature displays the telephone number (or name, if available) of Call Waiting Callers on your fax machine’s LCD. To set the Call Waiting Caller ID to On (or Off):...
  • Page 90: Enter Fax Mode

    Setup Send How to fax You can send faxes from the ADF (automatic document feeder). Enter Fax mode Before sending faxes, make sure ) is illuminated in green. If not, press ) to enter Fax mode. The default setting is Fax. How to dial There are four ways to dial.
  • Page 91: One-touch Dialing

    One-Touch dialing Press the One-Touch Key of the location you want to call. (See Storing One-Touch Dial numbers on page 7-1.) To dial One-Touch numbers 6 to 10, hold down the One-Touch Key. To dial One-Touch number 5 to 8 (For MFC-3320CN) or 3 to 4 (For FAX-1920C), hold down (MFC-3320CN) If the LCD shows Not Registered when you press the...
  • Page 92: Search

    Search You can search for names you have stored in the One-Touch and Speed-Dial memories. Press navigation keys to search. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on page 7-3.) * To search alphabetically, you can use dial pad to enter the first letter of the name you are looking for.
  • Page 93: This Is The Easiest Way To Send A Fax

    Automatic transmission (MFC-3320CN only) This is the easiest way to send a fax. Do not pick up the hand set of the external phone or press Hook to listen for a dial tone If it is not illuminated in green, press Load your original.
  • Page 94: Manual Transmission (fax-1920cn Only)

    Manual transmission (MFC-3320CN only) Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Pick up the handset of the external phone and listen for a dial tone.
  • Page 95: Sending A Fax At The End Of A Conversation

    Sending a fax at the end of a conversation (FAX-1920CN only) At the end of a conversation you can send a fax to the other party before you both hang up. Ask the other party to wait for fax tones (beeps) and then to Start press before hanging up.
  • Page 96: Sending Faxes Using Multiple Settings

    Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. If it is not illuminated in green, press Menu/Set pressing ask if you want to enter more settings:...
  • Page 97: Fax Resolution

    Fax Resolution Fax Resolution You can use the temporarily (for this fax only). Press to select the setting you want, and then press —OR— You can change the default setting. If it is not illuminated in green, press Load your original. (See Load originals on page 2-1.) Menu/Set Press Press...
  • Page 98: Color Fax Transmission

    Color fax transmission Your machine can send a color fax to machines that support this feature. However, color faxes cannot be stored in the memory, so Delayed fax and Polling Transmit features are not available. If it is not illuminated in green, press Load your original.
  • Page 99: Real Time Transmission

    Real Time Transmission When you are sending a fax, the machine will scan the originals into the memory before sending. Then, as soon as the phone line is free, the machine will start dialing and sending. If the memory becomes full, the machine will send the original in real time (even if Real Time TX is set to Off ).
  • Page 100: Checking Job Status

    Checking job status Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows No Jobs Waiting .) Menu/Set Press If you have more than one job waiting, press Stop/Exit Press Canceling a job while scanning, dialing and sending the original You can cancel a job while you are scanning it into memory by...
  • Page 101: Broadcasting (not Available For Color Faxes)

    Advanced sending operations Broadcasting (Not available for color faxes) Broadcasting is when the same fax message is automatically sent to more than one fax number. Using the include Groups, One-Touch, Speed-Dial numbers and up to 50 manually dialed numbers. If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’...
  • Page 102: Overseas Mode

    Enter the next number. (Example: Speed-Dial number) When the LCD displays the fax number or name of the other party, Menu/Set press Enter another fax number. (Example: Manual dialing using the dial pad.) Black Start Press Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas Mode.
  • Page 103: Delayed Fax (not Available For Color Faxes)

    Delayed Fax (Not available for color faxes) During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter Menu/Set in Step 4. Press faxes to be sent.
  • Page 104: Setting Up Polled Transmit

    If you press in Step 5, the document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Canceling a Job menu setting. (See Canceling a scheduled job on page 6-11.)
  • Page 105: Delayed Batch Transmission

    Delayed Batch Transmission (Not available for color faxes) Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.
  • Page 106: Storing One-touch Dial Numbers

    One-Touch keys are the 4 (MFC-3320CN) or 2 (FAX-1920CN) keys (numbers 05–08 (MFC-3320CN) or 03–04 (FAX-1920CN)) located on the left side of the control panel. (For USA only) The Brother fax back system number has been preprogrammed on One-Touch key Menu/Set Press Press the One-Touch key where you want to store a number.
  • Page 107 Enter a number (up to 20 digits). Menu/Set Press ■ If you want to enter a pause in the dialing sequence (for example, to access an outside line), press as you are entering the digits. Each key press of pause when the number is dialed, and a dash appears on the screen.
  • Page 108: Storing Speed-dial Numbers

    Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys ( Black Start number, and 100 Speed-Dial numbers. Menu/Set Press Use the dial pad to enter a two-digit Speed-Dial location number (00-99 for MFC-3320CN, 01 to 40 for FAX-1920CN).
  • Page 109: Changing One-touch And Speed-dial Numbers

    Changing One-Touch and Speed-Dial numbers If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name that has been stored there (or number) and will ask you to do one of the following: Press to change the stored...
  • Page 110: Setting Up Groups For Broadcasting

    Setting up Groups for Broadcasting Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Search/Speed Dial First, you'll need to store each fax number as a One-Touch or Speed-Dial number.
  • Page 111 To include One-Touch or Speed-Dial numbers in the Group, enter them as if you were dialing. For example, for One-Touch key For Speed-Dial location 09, press press on the dial pad. The LCD shows Menu/Set Press Use the dial pad and the chart on page 4-3 to enter a name for the Group.
  • Page 112: Dialing Options

    Dialing options There are four ways to dial. See How to dial on page 6-1. Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination.
  • Page 113: Pause

    Pause Redial/Pause Press numbers. If you are dialing overseas, you can press as many times as needed to increase the length of the pause. Fax Redial If you’re sending a fax manually and the line is busy, press Redial/Pause to try again. Any time you want to make a second call to the last number dialed, press If you’re sending a fax automatically and the line is busy, the machine will automatically redial one time five minutes after the transmission.
  • Page 114: Telephone (voice) Operation (fax-1920cn Only)

    Telephone (voice) operation (FAX-1920CN only) You can use the machine to make voice telephone calls by dialing manually or by using Search, One-Touch Dial or Speed-Dial memory. You can use the handset to make and receive calls. When you dial an quick-dial number, the LCD shows the name you’ve stored, or if you haven’t stored a name, the fax number you’ve stored.
  • Page 115: Remote Fax Options

    Remote Fax Options Fax Forwarding/Paging You cannot use Paging and Fax Forwarding at the same time. After you have selected the Paging or Fax Forwarding feature, Fax Storage is set to On automatically. If you bring the Paging or Fax Forwarding feature back to Off , Fax Storage stays on. Programming a Fax Forwarding number When Fax Forwarding is set to On , your machine stores the received fax in the memory.
  • Page 116: Programming Your Pager Number

    Programming your pager number When Paging is selected, your machine dials the pager number you’ve programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory. Menu/Set Press Press...
  • Page 117: Setting Fax Storage

    Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location using Fax Forwarding, Paging, or Remote Retrieval operations. (See Remote commands on page 8-6.) If there is paper in your machine, a back-up copy of each fax will be printed.
  • Page 118: Setting Your Remote Access Code

    Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- Menu/Set Press Enter a three-digit code using...
  • Page 119: Remote Retrieval

    Access Card on the last page and keep it with you at all times. Using your Remote Access Code Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, immediately enter your Remote...
  • Page 120: Remote Commands

    Remote commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by two short beeps and you must enter a remote command. Remote commands Exit Playing Voice Messages...
  • Page 121 You can turn Fax Storage to On (or Off after you have retrieved or erased all your messages). Enter the number of a remote fax machine to receive stored fax message(s). (See page 8-9.) If you hear one long beep, you can erase fax messages from the memory.
  • Page 122 Remote commands Change Receive Mode (FAX-1920CN only) 1 Msg Ctr 2 Fax/Tel 3 Fax Only Operation details If you hear one long beep, you can change the Receive Mode. REMOTE FAX OPTIONS 8 - 8...
  • Page 123: Retrieving Fax Messages

    When you hear two short beeps, use the dial pad to press Wait for the long beep, and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by You cannot use you want to store a pause.
  • Page 124: Message Center (fax-1920cn Only)

    Message Center (FAX-1920CN only) Message Center mode Message Center mode allows you to store up to 99 incoming voice messages that are a maximum of 3 minutes each in the memory. Voice messages are stored on a “first-come, first-served” basis. You can retrieve voice messages remotely.
  • Page 125: Recording Message Center Outgoing Message

    Recording Message Center Outgoing Message Recording the Message Center Outgoing Message (Msg Ctr OGM) is the first step you need to follow before you can turn on the Message Center. Make sure your OGM is less than 20 seconds long. Menu/Set Press The LCD prompts you to choose an...
  • Page 126: Erasing Outgoing Message (ogm)

    Erasing Outgoing Message (OGM) Menu/Set Press Press Ctr OGM (not F/T OGM ). Menu/Set Press Press Menu/Set Press Press to erase the OGM. —OR— Press to exit without erasing. Stop/Exit Press Activating Message Center mode Press and hold until it lights and the LCD shows: When light is out, the Message Center is OFF.
  • Page 127: Playing Voice Messages

    LCD shows: To print the faxes, press —OR— Press to exit without printing. 9 - 4 MESSAGE CENTER (FAX-1920CN ONLY) (FWD) to skip to the next message. You can . After two seconds, the fax machine Print Fax 1.Yes 2.No...
  • Page 128: Erasing Incoming Messages

    Erasing incoming messages You can erase voice messages individually, or all at once. To erase voice messages individually Play/Record Press The machine sounds a two-second beep and begins message playback. Each message is preceded by one long beep, and followed by two short beeps. To erase a specific message, press Erase immediately after the two...
  • Page 129: Setting Maximum Time For Incoming Messages

    Setting Maximum Time for incoming messages Your machine comes set to receive voice messages up to 30 seconds long. You can change this setting to 60, 120 or 180 seconds. Menu/Set Press Press maximum time setting for incoming messages (30, 60, 120 or 180 seconds).
  • Page 130: Recording A Conversation

    Recording a conversation Play/Record You can record a telephone conversation by pressing during the conversation. Your recording can be as long as the Incoming Message Maximum Time. The other party will hear an intermittent beep while recording. To stop recording, press Stop/Exit Record Fax/Tel Outgoing Announcement (F/T OGM)
  • Page 131: Printing Reports

    Printing reports Machine settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Menu/Set Press —OR— Menu/Set Press Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
  • Page 132: Setting The Journal Period

    Setting the Journal Period You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off , you can print the report by following the Steps on the next page. The default setting is Every 50 Faxes .
  • Page 133: To Print A Report

    Printing reports Six reports are available 1.Help List 2.Quick-Dial 3.Fax Journal 4.Transmission 5.User Settings 6.Network Config To print a report For FAX-1920CN, press Menu/Set press For MFC-3320CN, press Press Menu/Set Press —OR— Enter the number of the report you want to print. For example, press Black Start Press...
  • Page 134: Making Copies

    Making copies Using the machine as a copier You can use your machine as a copier, making up to 99 copies at a time. Enter Copy mode (Copy) Before making copies, make sure that is illuminated (Copy) in green. If it is not, press to enter Copy mode.
  • Page 135: Making A Single Copy

    Making a single copy (Copy) Press Load your original. (See Load originals on page 2-1.) Black Start Press To stop copying, press Making multiple copies (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 136: Using The Copy Keys (temporary Settings)

    Using the Copy keys (Temporary settings) When you want to change the settings only for the next copy, use the Temporary Copy keys. You can use different combinations. These settings are temporary, and the machine returns to its default settings 60 seconds after it finishes copying. If you want to use these temporary settings again, place the next original in the ADF within that time.
  • Page 137: Quality

    Quality You can select the copy quality. The default setting is Normal . Press Quality Normal Fast Best (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 138: Options

    Options Options Use the key to set the following copy settings only for the next copy. Press Menu Selections Copy Options select Enlarge/Reduce Paper Type Paper Size Brightness Contrast Stack/Sort Page Layout No. of Copies After you finish choosing settings using the shows Press Start and then returns to Menu selections.
  • Page 139: Enlarge/reduce

    Enlarge/Reduce You can select the following enlargement or reduction ratios. Custom allows you to enter a ratio from 25% to 400%. Options Press to select Enlarge/Reduce (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 140: Paper Type

    Paper Type You can change the paper type only for the next copy. Select the type of media that you are using to get the best print quality. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 141: Paper Size

    Paper Size You can change the paper size setting only for the next copy. You can copy only on Letter, Legal, and Photo Card (4"(W)X6"(H)) paper. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
  • Page 142: Contrast

    Contrast You can adjust the copy contrast to help an image look sharper and more vivid. (Copy) Press Load your original. (See Load originals on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Options Press Menu/Set...
  • Page 143: N In 1 Copy (page Layout)

    N in 1 copy (Page Layout) You can save paper by copying either two or four pages on one page. If you want to print a poster, use the scanner glass. Please make sure paper size is set to Letter or Legal . (Copy) Press Load your original.
  • Page 144 4 in 1 (P) (MFC-3320CN only) 4 in 1 (L) (MFC-3320CN only) If 2 in 1 or 4 in 1 copies are in color, you must use letter or A4 paper. For the other Special Copies, you must use letter, legal or A4 paper.
  • Page 145: Changing The Default Copy Settings

    Changing the default copy settings You can change the default copy settings. These settings will stay until you change them again. Copy Quality Menu/Set Press Press Normal , Best or Fast . Menu/Set Press Stop/Exit Press Brightness Menu/Set Press Press to make a lighter copy.
  • Page 146: Color Adjustment

    Color Adjustment Menu/Set Press Press Green or Blue . Menu/Set Press Press to increase the color saturation. —OR— Press to decrease the color saturation. Menu/Set Press Return to Step 2 to select the next color. —OR— Stop/Exit Press to select Red , 4.Color Adjust MAKING COPIES 11 - 13...
  • Page 147: Legal Limitations

    Legal limitations Color reproductions of certain originals are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable originals.
  • Page 148: Walk-up Photocapture Center ™ (mfc-3320cn Only)

    Walk-Up PhotoCapture Center (MFC-3320CN only) Introduction Your Brother machine includes four media drives (slots) for use with popular digital camera media: CompactFlash ® Memory Stick and SD (Secure Digital) Memory card. ® CompactFlash SmartMedia The PhotoCapture Center your digital camera at high resolution to get photo quality printing.
  • Page 149: Basic Flow

    Basic flow Even if your machine is not connected to your computer, you can print photo directly from the digital camera media. This is the basic flow of the direct printing operation. For more details information, please read this chapter from the next page. Insert the media card firmly into the media drive (slot).
  • Page 150: Getting Started

    Getting started There are separate slots on your machine, for a CompactFlash card, a SmartMedia Use only Smart media cards with a 3.3v voltage rating. Firmly insert the card into the appropriate slot. ® SmartMedia ® MemoryStick SD Card ® CompactFlash PhotoCapture key Lights:...
  • Page 151 Do NOT unplug the power cord or remove the media card from the media drive (slot) while the machine is reading or writing to PhotoCapture the card (the your data or damage the card. The machine can only read one Media card at a time so do not insert more than one card.
  • Page 152: Printing The Index (thumbnails)

    Printing the Index (Thumbnails) The PhotoCapture Center No.1, No.2, No.3, and so on). It does not recognize any other numbers or file names that your digital camera or PC have used to identify the pictures. You can print a thumbnail page (Index page with 6 or 4 images per line). This will show all the pictures on the media card.
  • Page 153: Printing Images

    Printing images Before you can print an individual image, you have to know the image number. Print the Index first. (See Printing the Index (Thumbnails) on page 12-5.) Make sure you inserted the media card. PhotoCapture Press Press Print Images . Menu/Set Press If your media card is with DPOF information, the LCD shows...
  • Page 154: Number Of Copies

    Paper Type & Paper Size Press ( Letter Glossy , 4"X 6" Glossy , Letter Plain , Letter Inkjet or 4"X 6" Inkjet ). Menu/Set Press If you selected Letter, go to Step 6. If you selected another size, go to Step 7. —OR—...
  • Page 155: Dpof Printing

    DPOF printing DPOF stands for Digital Print Order Format. Major Digital Camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd. and Matsushita Electric Industrial Co., Ltd. and Sony Corporation.) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to select on the Digital Camera display the images and number of copies you want to print.
  • Page 156: Changing The Default Settings

    Changing the default settings You can adjust the Print Quality, Paper & Print Size, Brightness, ® Contrast, True2Life and Cropping settings, that are shown in the chart. These settings will remain set until you change them again. Menu/Set Press , followed by the number of the setting you want to change.
  • Page 157: Brightness

    Brightness Menu/Set Press Press to make a lighter print. —OR— Press to make a darker print. Menu/Set Press Stop/Exit Press Contrast You can choose the contrast setting. More Contrast will make an image look sharper and more vivid. Menu/Set Press Press to increase the contrast.
  • Page 158: Color Enhancement (true2life ® )

    Color enhancement (True2Life You can turn on the color enhancement (True2Life more vivid images. Menu/Set Press Press Off ). Menu/Set Press If you select On , you can customize the White Balance, Sharpness or Color Density. If you selected On , Press Menu/Set Press...
  • Page 159: Cropping

    ■ Sharpness This setting enhances the detail of an image. It is similar to adjusting the fine focus on a camera. If the image is not in true focus and you cannot see the fine details of the picture, then adjust the sharpness.
  • Page 160: Understanding The Error Messages

    Understanding the Error Messages Once you are familiar with the types of errors that can occur while you’re using the PhotoCapture Center troubleshoot any difficulties. When an error message appears on the LCD, the machine will beep to get your attention. This message will appear if you insert a media card —...
  • Page 161: Important Information

    Important information Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only. (FAX-1920CN only) This equipment is hearing-aid compatible. When programming emergency numbers or making test calls to emergency numbers: ■...
  • Page 162 If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your machine, call Brother Customer Service. (See Brother numbers on page i.) WARNING...
  • Page 163: Federal Communications Commission (fcc) Declaration Of Conformity (usa Only)

    AC outlet after checking the rating of the local power supply for the machine to operate properly and safely. Federal Communications Commission (FCC) Declaration of Conformity (USA only) Responsible Party: Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700...
  • Page 164: Important

    Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Industry Canada Compliance Statement (Canada only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
  • Page 165: Important Safety Instructions

    Important safety instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
  • Page 166 Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call In USA: 1-800-284-4357 or In Canada: 1-877-BROTHER.
  • Page 167: Trademarks

    Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © Copyright 2003 Brother Industries, Ltd. All rights reserved.
  • Page 168: Troubleshooting And Routine Maintenance

    The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES...
  • Page 169 Replace the ink cartridges. (See Replacing the ink cartridges on page 14-19.) See Load originals on page 2-1. Allow the machine to warm up. Call Brother Customer Service. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 Reinsert the correct media card.
  • Page 170 ERROR MESSAGES ERROR CAUSE MESSAGE You tried to access a One-Touch or Speed-Dial number that is not programmed. Registered You can’t store data in the memory. Out of Memory (May occur when the machine’s used as a printer) The paper is jammed in the machine. Paper Jam You inserted a media card that can not be Unsupported...
  • Page 171: Original Jam

    Original jam If the original is jammed, follow the steps below. Original is jammed inside the front of the control panel. Remove any paper from the ADF that is not jammed. Pull the jammed original out toward the front of the machine. Press Stop/Exit.
  • Page 172: Printer Jam Or Paper Jam

    Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the machine. Paper is jammed inside the front of the machine. Pull the paper toward you. Paper is jammed in the paper tray Remove any paper from the paper tray that is not jammed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 5 Paper Tray...
  • Page 173: Paper Is Jammed Inside The Paper Tray

    Pull up the jammed paper to remove it. If it is difficult to pull the jammed paper, try to pull it while holding down the Paper Release Lever. Paper is jammed inside the paper tray Pull the paper tray out of the machine. 14 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Release Lever Paper Tray...
  • Page 174: Paper Is Jammed Inside The Machine

    Pull up the jammed paper to remove it. Paper is jammed inside the machine. Open the control panel cover by lifting it toward you, and then lift the top cover toward the back. Remove the jammed paper. If the jammed paper is under the Print Head, unplug the machine, and then you can move the Print Head to remove the paper.
  • Page 175: If You Are Having Difficulty With Your Machine

    This can be caused by static or interference on the telephone line. You can make a copy using the Black Start key to see if the same problem occurs. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).
  • Page 176 TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. scanning. In PaperPort, click Scan in the File menu and select the Brother TWAIN driver. TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 9 51). When your machine answers,...
  • Page 177 Make sure the machine is not showing an error message on the LCD. If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart ®...
  • Page 178: How To Improve Print Quality

    If you clean the print head at least five times and the print has not improved, call Brother your dealer for service. Print Quality Check If the print quality is not good, you can print a Print Quality Check Sheet to help you find the settings you may need to change.
  • Page 179 STEP A: Color block quality check The LCD shows: Check the quality of the four color blocks on the sheet. (Black/Cyan/Yellow/Magenta). If all lines are clear and visible, press —OR— If you can see missing short lines as shown below, press The LCD will ask you if the print quality is OK for each color.
  • Page 180 STEP B: Alignment Check The LCD shows: Check the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches, press —OR—...
  • Page 181: Checking The Ink Volume

    Quality Check Sheet. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother Customer Service. (See Brother numbers on page i.) Caution Do NOT touch the print head.
  • Page 182: Packing And Shipping The Machine

    Packing and shipping the machine Whenever you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. Caution Do NOT unplug the machine after a print job until you hear the final click.
  • Page 183 If you are packing the machine for the Brother Exchange Service, keep these items and return only the machine. Wrap the machine in the bag and place it in the original carton with the original packing material.
  • Page 184 Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your “Exchange”...
  • Page 185: Routine Maintenance

    Routine maintenance Cleaning the scanner Unplug the machine, and then open the control panel cover. Clean the flat white pressure bar and the glass strip below the bar with isopropyl alcohol on a lint-free cloth. White Bar Cleaning the machine printer platen WARNING ■...
  • Page 186: Replacing The Ink Cartridges

    Replacing the ink cartridges Your machine is equipped with an ink dot counter that automatically monitors the ink level in each color cartridge. When the counter detects an ink cartridge is running out of ink, the machine will notify you with a message on the LCD. The LCD shows you which color cartridges are low or empty.
  • Page 187 Hold the new ink cartridge as shown in the illustration, and then peel the sealing tape from the side of the ink cartridge. Carefully peel the tape in the direction away from you. To prevent spilling ink and staining your hands and clothing, remove the sealing tape gently.
  • Page 188 If the Ink Empty message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly. If you still cannot solve a problem with your machine, call Brother Customer Service. (See Brother numbers on page i.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 21...
  • Page 189: G Glossary

    Glossary ADF (automatic document feeder) The original can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission (MFC-3320CN only) Sending a fax without picking up the handset of an external phone. Automatic fax transmission (FAX-1920CN only) Sending a fax without picking up the handset of the machine or pressing Automatic Redial A feature that enables your machine to redial the...
  • Page 190 External phone A TAD (telephone answering device) or telephone that is plugged into the EXT jack of the machine. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 191 Manual fax (MFC-3320CN only) When you lift the handset of your external telephone or press fax machine answer before you press Start to begin transmission. Manual fax (FAX-1920CN only) When you lift the handset of the...
  • Page 192 Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs. Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages. Pulse A form of rotary dialing on a telephone line.
  • Page 193 Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine. Transmission Verification Report A listing of each transmission, that shows its date, time and number.
  • Page 194 ® True2Life Adjusts the color in the image for better print quality by improving sharpness, white balance and color density. User Settings A printed report that shows the current settings of the machine. GLOSSARY G - 6...
  • Page 195: S Specifications

    Specifications Product description General Memory Capacity Automatic Document Feeder (ADF) Paper Tray Printer Type Print Method LCD (Liquid Crystal Display) Power Source Power Consumption Dimensions S - 1 SPECIFICATIONS 8 MB (FAX-1920CN) 16 MB (MFC-3320CN) Up to 20 pages Temperature: 68°F - 86°F (20°C - 30°C) Humidity: 50% - 70% Paper: 20 lb Letter size 100 Sheets (20 lb)
  • Page 196: Print Media

    Weight Noise Temperature Humidity Print media Paper Input Paper Output MFC-3320CN: 14.3 lb (6.5 kg) FAX-1920CN: 15.4 lb (7 kg) Operating: 48 dB A or less Standby: 35 dB A or less Operating: 50°F - 95°F Best Print Quality: 68°F - 91°F Operating: 20 to 80% (without condensation) Best Print...
  • Page 197: Copy

    Up to 12 pages/minute (Letter paper) Color Up to 10 pages/minute (Letter paper) Does not include the time it takes to feed the paper. Based on Brother standard pattern. Fast mode Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) Max.
  • Page 198 Memory Transmission Out of Paper Reception “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, JBIG code).
  • Page 199: Scanner (mfc-3320cn Only)

    * Maximum 1200 x 1200 dpi scanning with ® Windows XP (resolution up to 2400 x 2400 dpi can be selected by using the Brother scanner utility) Color: up to 9 sec. Mono: up to 4 sec. (* Letter size in 100 × 100 dpi) ADF Width: 3.5"...
  • Page 200: Printer

    Printer For FAX-1920CN, you can download the Brother Printer Driver and PC Fax Driver from the Brother Solutions Center. Visit us at: Printer Driver Resolution Print Speed Printing Width Disk-Based Fonts http://solutions.brother.com ® Windows 98/98SE/Me/2000 Professional and XP driver supporting Brother Native Compression mode and bi-directional capability ®...
  • Page 201: Interfaces

    Setup* Only) NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ Application Software is different for Windows Scanning is supported in 10.2.1 or greater.
  • Page 202: Consumable Items

    Consumable items Service Life of Ink Cartridge Black and 3 individual color ink cartridges separate from the print heads. Approximately 500 page/Black cartridge at 5% coverage Approximately 400 page/Color cartridge at 5% coverage with 600 x 150 dpi resolution (Fast). These numbers are based on consecutive printing;...
  • Page 203: Network (lan)

    Network (LAN) S - 9 SPECIFICATIONS You can connect your machine to a network for Network Printing, Network Scanning and Internet Fax. Also included is Brother BRAdmin Professional Network Management software. Support for: ® Windows 98/Me/2000/XP ® Mac OS 8.6 - 9.2, Mac OS...
  • Page 204 ... 6-8 transmission ... 6-4 Broadcasting ... 6-12 setting up Groups for ...7-5 Brother accessories and supplies ...ii Brother numbers ... i Customer Service ... i fax back system ...ii Frequently Asked Questions (FAQs) ... i product support ... i test sheet, sending ...
  • Page 205 Date and Time ... 4-1 Delayed Batch Transmission ... 6-16 Delayed Fax ... 6-14 Dialing a pause ... 7-8 access codes and credit card numbers ... 7-7 automatic fax redial ... 6-8 Groups ... 6-12 manual ... 6-1 One-Touch ... 6-2 Search ...
  • Page 206 enter Fax mode ... 6-1 from memory (Dual Access) ...6-8, 6-9 manual ... 6-5 overseas ... 6-13 Real Time Transmission ... 6-10 redialing ... 7-8 resolution ... 6-8 Fax/Tel mode ... 5-3 Announcement ... 9-2 answering at extension phones ... 5-11 double-ringing (voice calls) ...
  • Page 207 One-Touch numbers changing ... 7-4 dialing ... 6-2 storing ... 7-1 Options key (copying) Brightness ... 11-8 Paper Size ... 11-8 Paper Type ... 11-7 Original size ... 2-1 Out of Area (Caller ID) ... 5-18 Outgoing Message (Msg Ctr OGM) ... 9-2 Paging ...
  • Page 208 print ...S-6 scan ...S-5 setting for next fax ... 6-8 Ring Delay ...5-5 Safety Instructions ...vii, 13-5 Setup Date and Time ... 4-1 Station ID (fax header) entering text ...4-2 Shipping the machine ... 14-15 Speed-Dial changing ... 7-4 dialing ... 6-2 storing ...7-4 TAD (telephone answering device), external...
  • Page 209: Remote Retrieval Access Card (mfc-3320cn Only)

    Remote Retrieval Access card (MFC-3320CN only) If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s Paging, Fax Forwarding, and Remote Retrieval features.
  • Page 210 Fold Fold R - 2...
  • Page 211: Remote Retrieval Access Card (fax-1920cn Only)

    Remote Retrieval Access card (FAX-1920CN only) If you plan to retrieve voice or fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit in your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s Paging, Fax Forwarding, and Remote Retrieval features.
  • Page 212 R - 4...
  • Page 213 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 214 ® Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807–0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, CANADA H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and CANADA only. We cannot recommend...

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