Troubleshooting - Spypoint CELL-LINK User Manual

Troubleshooting

ISSUES
IMPOSSIBLE TO TURN THE DEVICE ON
THE DEVICE IS NO LONGER RESPONDING
THE DEVICE DOESN'T TAKE PICTURES
Issue with taking photos
1. Check if there are batteries in the device.
2. Check if the batteries are installed in the correct orientation at the + and - polarity.
3. Make sure the charge level of the batteries or the lithium battery pack is enough.
NOTE: to verify the charge level, go to the STATUS section of your app and verify the battery % displayed.
Don't forget that the indicated status is from the last transfer. Also, when turning on the device, if the status
light flashes red quickly, it indicates that the battery's charge is low.
Try the following solutions in order:
1. Turn the device OFF and ON again.
2. Remove and reinsert the battery pack in the device.
3. From the app, reset the device to its original state.
4. Perform the latest update (available on
www.spypoint.com under the SUPPORT section).
1. Check if your camera is working properly and whether it has taken any photos or videos. Most cameras have
a photo-taking indicator.
2. Make sure the CELL-LINK is turned ON.
3. Format the microSD card. Do not choose the "Quick format" option.
4. Check the strength of the cellular signal received by your device.
5. Make sure you haven't reached the photo-taking limit included in your cellular plan.
6. Check if there is a message in your app, in the Photos section. You will receive a notification if your CELL-LINK
is active, but has not received photos from the camera. Under these conditions, it is normal that your applica-
tion does not contain new photos.
7. Perform the following test: Turn OFF your CELL-LINK. Make a movement in front of your camera so that it
takes a photo. Turn your CELL-LINK back ON. This will allow you to check the strength of the cellular signal.
The CELL-LINK should normally connect to the cellular network and transmit its status and at least one photo
within 15 minutes. This should appear on your application.
POSSIBLE SOLUTIONS
SPYPOINT
CELL-LINK
20