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ICE AND WATER
Ice or water has an off taste,
odor, or gray color
Water dispenser will not
operate properly
Water is leaking or dripping
from the dispenser
Water is leaking from the back
of the refrigerator
Water from the dispenser is
not cool enough (on some
models)
Possible Causes and/or Recommended Solutions
New plumbing connections - New plumbing connections can result in off-flavored or discolored ice
■
or water. This problem should go away over time.
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice
■
maker to produce new ice.
Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■
Use of non-recommended water supply line - Odors and tastes can transfer from certain materials
■
used in non-recommended water supply lines. Use only a recommended water supply line. See
"Water Supply Requirements."
There are minerals (such as sulfur) in the water - A water filter may need to be installed in order
■
to remove the minerals.
Water filter was recently installed or replaced - Gray or dark discoloration in ice or water
■
indicates that the water filtration system needs additional flushing. See "Water and Ice Dispensers."
Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
■
freezer door must be closed in order to operate the dispenser.)
Refrigerator is not connected to a water supply, or the water supply shutoff valve is not turned on
■
- Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.
Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
■
Straighten the water line.
Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home
■
affects the flow from the dispenser. See "Water Supply Requirements."
New installation - After connecting the refrigerator to a water source, flush the water system. See
■
"Water and Ice Dispensers."
Water dispenser measured fill feature is not dispensing an accurate amount of water - Calibrate
■
the water dispenser. See "Water and Ice Dispensers."
Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
■
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water
■
Filtration System."
A reverse osmosis water filtration system is connected to your cold water supply - This can
■
decrease water pressure. See "Water Supply Requirements."
NOTE:
If questions remain regarding water pressure, contact a licensed, qualified plumber.
NOTE:
After dispensing, a few additional drops of water are normal.
Glass was not held under the dispenser long enough - Hold the glass under the dispenser for
■
2 to 3 seconds after releasing the dispenser pad/lever.
New installation, or water filter was recently installed or replaced - Air in the water lines causes
■
the water dispenser to drip. Flush the water system to remove the air in the water lines. See "Water
and Ice Dispensers."
Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or
■
pieces.
Water line connections are not fully tightened - Make sure all connections are firmly tightened. See
■
"Connect Water Supply."
NOTE:
Water from the dispenser is chilled to 50°F (10°C).
New installation - Allow 24 hours after installation for the water supply to cool completely.
■
Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool
■
completely.
Water has not been recently dispensed - The first glass of water may not be cool. Discard the first
■
glass of water dispensed.
Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a
■
cold water pipe. See "Water Supply Requirements."
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