If You Are Having Difficulty With Your Machine - Brother FAX 2820 User Manual

Chapter 11

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
DIFFICULTY
Printing or Receiving Faxes
Condensed print and horizontal
streaks or the top and bottom of
sentences are cut off.
Poor print quality
Vertical black lines when receiving
Horizontal streaks; lines are
missing.
Received faxes appear as split or
blank pages.
Phone Line or Connections
Dialing does not work.
The machine does not answer
when called.
Sending Faxes
Poor fax send quality
11 - 11
SUGGESTIONS
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again. If there is still a problem, call Brother
Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).
See Improving the print quality on page 11-16.
Sometimes you may see vertical streaks/black lines on the faxes you receive.
Your machine's primary corona wire may be dirty, or the sending party's fax
scanner may be dirty. Clean your primary corona wire (See Cleaning the corona
wire on page 11-24), or ask the sender to make a copy to see if the problem is with
the sending machine. Try receiving from another fax machine. If the problem
continues, call Brother Customer Service at 1-800-284-4329 (in USA) or
1-877-BROTHER (in Canada).
You may get a fax with horizontal streaks or with missing lines. Usually this is
caused by a poor telephone connection. Ask the other party to send the fax again.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction
menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction)
on page 4-4.)
Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse (For
Canada only) on page 5-4.) Check all line cord connections and that the curled
handset cord is not in the EXT jack. Check power cord connection. Send a manual
fax by pressing Hook/Hold or by lifting the handset of the external phone and
dialing the number. Send a manual fax by lifting the handset and dialing the
number. Wait to hear fax receiving tones before pressing Start.
Make sure the machine is in the correct receiving mode for your setup. (See Basic
sending operations on page 3-4.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Change your resolution to Fine or S.Fine. Make a copy to check your machine's
scanner operation. If the copy quality is not good, clean the scanner. (See
Cleaning the scanner glass on page 11-22.)