Brother DCP-1400 Owner's Manual page 6

BROTHER THREE YEAR LIMITED HARDWARE WARRANTY
and EXCHANGE SERVICE FOR DCP-1400
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as
"this Product").
What is covered: Brother warrants to you for
the Warranty Period that there are no defects in
the materials, workmanship or Year 2000
compliance of this Product. The "Warranty
Period" is 3 years from the date of purchase and
provides for: repair or replacement, at your
option, during the first two years; and repair only
during the third year. The "Warranty Period" for
consumable items, such as Toner, Drums, Print
Heads, Ink Cartridges, etc. is 90 days from the
date of purchase, or the rated life of the
Consumable item, whichever is shorter.
What is NOT covered: This warranty is VOID
— that is, this Product has no warranty — if: (1)
you did not purchase this Product from an
authorized Brother reseller within the United
States, (2) this Product has been serviced,
modified or tampered with by anyone other than
an Authorized Service Representative of
Brother, (3) the serial number has been modified,
defaced or removed from this Product, (4) this
Product has been abused or damaged, or, the
recommended monthly volume has been
exceeded, (5) non Brother
approved parts, supplies, power supplies or
other accessories have been used with this
Product, or (6) this Product has been transported
without the proper preparation and packaging.
What to do if you think your Product is
defective: Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a defect in
materials or workmanship in this Product, you can
report it to a Brother Authorized Service Center.
During the Warranty Period, supply Brother's
representative with a copy of your dated bill of
sale showing that this Product was purchased
within the United States. For the name of your
Brother Authorized Service Center, call 1-800-
521-2846. After contacting
Authorized Service Center, you may be required
to deliver or send the Product properly packaged,
freight prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
iv D C P L I M I T E D W A R R A N T Y ( U S A )
(For USA Only)
®
-brand or non Brother
the Brother
What Brother will do: Brother (or its
Authorized Service Center) will evaluate your
report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center) will
repair or (at Brother's option) replace the
Product with a product that performs the same
functions and performs as well as the original
Product. Brother reserves the right to supply
refurbished or remanufactured replacement
parts provided that the replacement parts
conform to the manufacturer's specifications
for new products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service: When an exchange is
authorized, Brother will exchange your non-
working product with
remanufactured product that conforms to the
manufacturer's specifications for new products.
The refurbished or remanufactured Product you
receive will be covered by the balance of the
limited warranty period remaining on the original
Product, plus an additional thirty (30) days. You
will keep the replacement Product that is sent to
you and must return (or be billed up to the cost of
a new product) your original non- working product,
which shall become the property of Brother. You
must call Brother Customer Service and if the
representative cannot correct the product's
malfunction over the telephone and you elect the
exchange service, you must provide information
pertaining to this Product and you must also
provide a valid major credit card number. Your
credit card will be charged up to the cost of a new
Product if: (i) you do not return your original
Product to Brother within five (5) business days;
(ii) the malfunctions of your original Product are
not covered by the limited warranty; (iii) the proper
packaging instructions are not followed and has
caused damage to the product; or (iv) the
warranty period on your original Product has
expired or has not been sufficiently validated with
a copy of the proof of purchase (bill of sale). The
Brother Customer Service Representative will
ship the exchange Product via next business day
delivery courier service, with return instructions
and prepaid return air bill. Follow the return
instructions. You must return the original Product
in the same shipping carton in which the
exchanged Product was received and include a
copy of proof of purchase (bill of sale). Retain
your original accessory items and a copy of the
return air bill, signed by the courier.
a refurbished or