Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother DCP-1400 Owner's Manual

Troubleshooting and
14
14
Routine Maintenance

Troubleshooting

For technical and operational assistance, you must call the country where you
purchased the printer. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this
happens, your DCP often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA:
In Canada:
Error Messages
Error Message
CHANGE DRUM
SOON
CHECK PAPER
CHECK PAPER
#1
CHECK PAPER
#2
CHECK SCAN
LOCK
COOLING
DOWN
WAIT FOR A
WHILE
14 - 1
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
IMPORTANT
Cause
The drum unit is near the end of its
life.
The drum counter was not reset.
The DCP is out of paper or paper is
not properly loaded in the paper
cassette.
The scanner lock is locked.
The temperature of the drum unit or
toner cartridge is too hot. The DCP
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display
on the DCP shows COOLING
DOWN, and WAIT FOR A
1-800-521-2846
1-800-681-9838
1-514-685-5381 In Montreal
Action
Use the drum unit until you have a
print quality problem; then replace the
drum unit with a new one.
1. Open the front cover, and then
press Clear Settings.
2. Press 1 to reset.
Refill the cassette or remove the paper
and load it again.
Release the scanner lock lever, and
then press Stop.
You must wait 20 minutes for it to
cool.
WHILE.