If Unexpected Difficulties Arise; Customer Service - Hoover JET & WASH SX 6254 User Instructions

If unexpected difficulties arise

If your appliance does not operate to your satisfaction,
you do not have to contact customer service straight
away. Please check first as to whether the fault is due
one of the following minor causes:
Dust escaping from suction sockets:
- Has the filter system been fitted in accordance with
the instructions?
- Has an original HOOVER filter been used?
Gradual reduction in suction power:
- Are the pores of the tissue filter clogged up by dust
or soot?
- Is the collecting bin full?
- Is there a blockage in the nozzle, extension tube or
flexible hose?/Stretch the flexible hose while the
appliance is switched on – this will loosen the
obstruction.)
Water is coming out of the air expulsion
openings of the appliance during
vacuuming:
- Is the float (figure Q) blocked when vacuuming
liquid and unable to operate?
- Was original HOOVER cleaning concentrate used
for shampooing?
Sudden reduction in suction power
- Has the float stopped the flow of air? This can
happen if the appliance is standing at a slant or if
the appliance falls over. Turn off the vacuum
cleaner – the float will fall back into place – the
appliance is ready for use again.
The motor does not function:
- Is there damage to the mains cable, plug or socket?
- Pull out the plug before checking.
- Never open the motor yourself!
No cleaning fluid is coming out:
- Is the pump switched on (switch (7) has to light up)?
- Clean the filter on the suction hose (36).
- Has the suction hose been correctly fitted in the
cleaning fluid tank?
- Is the spray nozzle clogged? If the spray nozzle
becomes clogged, lay the nozzle into water for a
while and then blow strongly through it.
10

Customer Service:

To obtain approved HOOVER service and genuine
HOOVER parts, please call: Gias Customer Service
08705400600 or your nearest Hoover Service Centre.
Ensure that all service and repairs are carried out by
an authorised Hoover Service Engineer.
Use only genuine Hoover spare parts. Always identify
your cleaner by the complete model number when
requesting information or ordering parts. (The model
number appears on the back of the cleaner body.)
HOOVER LTD Pentrebach,
Merthyr Tydfil,
Mid-Glamorgan
CF48 4TU
Gias Customer service 08705 400600
Hoover Spares 01204 556111
Guarantee Statement
The guarantee conditions for this appliance are as
defined by our representative in the country in which
it is sold.
Details regarding these conditions can be obtained
from the dealer from whom the appliance was
purchased.
The bill of sale or receipt must be produced when
making any claim under the terms of this guarantee.
Subject to change without notice.
GIAS Customer service 08705 400 600
Hoover spares 01204 556111