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Processing transactions – standalone mode.
Processing a sale in standalone mode.
1. Enter the sale amount in the following format: for example, $45 should be entered as 4500
on the terminal. Then press the 'ENTER' key.
2. The terminal will now prompt you to either tap, swipe, or insert the customer's
card/payment-enabled device.
3. For contactless transactions, ask the customer to hold their card/device to the screen
for processing.
4. Next, the screen will indicate if the transaction has been 'Approved' or 'Declined'
and the terminal will print a receipt.
5. If the customer has chosen to swipe or insert their card, the terminal will prompt to select
the account type the customer wishes to use.
6. The customer can now enter their PIN or sign (if required) and press the 'ENTER' key
to complete the transaction.
7. The screen will indicate if the transaction has been 'Approved' or 'Declined'
and the terminal will print a receipt.
Processing a refund in standalone mode.
1. Press the 'menu' key
2. Press the [1] followed by [3] key to select a refund transaction.
3. Key in the refund amount in the following format: for example: $45 = 4500.
4. The terminal will prompt you to enter your refund password. If you do not know your
refund password, please contact the Merchant Helpdesk.
5. The terminal will now prompt you to either tap, swipe, or insert the customer's
card/payment-enabled device.
6. For contactless transactions, ask the customer to hold their card/device to the screen
for processing.
7. If the customer has chosen to insert or swipe their card, the terminal will prompt you
to select the smartcard application or the account type the customer wishes to use.
8. The customer can now enter their PIN (if required) and/or press the 'ENTER' key.
9. If a signature is required, have the customer sign the receipt. If the signature matches
the signature on the card, select the 'ENTER' key to confirm.
Important: Always check the receipt to confirm the refund has been approved.
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(next to the [3] key) on the idle screen.
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