Resolve Runtime Errors; Printer Not Found - Canon imagePRESS Server G200 Configuration And Setup

Resolve runtime errors

Most runtime errors are related to connection issues and can be easily resolved using the tips provided in this
section.

Printer not found

Most failures to find a printer on the network are due to a missing or conflicting name or IP address for the
imagePRESS Server.
On the imagePRESS Server:
•
Make sure that the host name (DNS name) is entered at Configure > Fiery Server > Server Name. For more
information, see Command WorkStation Help.
On each Windows or Mac client computer:
•
Ping the imagePRESS Server from the client computer, and perform standard troubleshooting of any connection
issues.
•
If standard troubleshooting does not resolve the issue, then you can specify the imagePRESS Server host name
(DNS name) in the hosts file.
Note: Once you specify the host name on the client computer, it must be updated each time the name changes.
•
To allow Command WorkStation and other Command WorkStation utilities on the client computer to connect
to the imagePRESS Server, the imagePRESS Server IP address or DNS name must be configured in the server list.
For more information, see Utilities.
On each UNIX or UNIX-like workstation:
•
Ping the imagePRESS Server from the workstation, and perform standard troubleshooting of any connection
issues.
•
As an option, you can configure the imagePRESS Server as the default printer.
Cannot connect to the imagePRESS Server with Command WorkStation or utilities
If you cannot connect to the imagePRESS Server with Command WorkStation or the utilities, check the network
connectivity and verify that the users are entering the correct IP address or DNS name.
•
A remote computer running utilities or WebTools may be interfering by obtaining status information. If
possible, close the remote application, and try to connect again.
•
Restart the Command WorkStation software and try to connect again.
•
Reboot the imagePRESS Server.
Verify the configuration settings on the imagePRESS Server. If you cannot connect with Command WorkStation, use
WebTools Configure.
•
In Configure > Job Submission > Queues, confirm that the Print queue, Hold queue, or both are published.
•
In Configure > Fiery Server, check the setting for Server Name.
Configuration and Setup
Troubleshooting
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