Mircom MiEntry TX3 Series Manual
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Mircom MiEntry TX3 Series Manual

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TX3 Series
MiEntry Manual
TX3 MiEntry Manual
Version 3
LT-6638
Copyright March 2020
1

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Summary of Contents for Mircom MiEntry TX3 Series

  • Page 1 TX3 Series MiEntry Manual TX3 MiEntry Manual Version 3 LT-6638 Copyright March 2020...
  • Page 2 Copyright March 2020 Mircom Inc. All rights reserved. TX3 MiEntry Manual Version 3 Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mircom 25 Interchange Way Vaughan, Ontario L4K 5W3 905.660.4655...

  • Page 3: Table Of Contents

    Contents Introduction MiEntry System Requirements Additional Documentation Terms Configuring MiEntry Verify your Email Address and Phone Number Set your Password Set up MiEntry Registration Status Using MiEntry Answer a Call Make a Call During a Call Call History Log Out Appendix Grant Permissions the First Time MiEntry Opens Troubleshooting...

  • Page 4: Introduction

    This manual provides information about configuring and using the MiEntry mobile app. MiEntry Mircom’s TX3 MiEntry is an app for Android and iOS that provides SIP voice and video calling with TX3 voice entry products. System Requirements The following operating systems are required: •...
  • Page 5 Introduction SIP account details: A SIP username, SIP password, and domain. This information is provided to you when the administrator creates an account for you. SIP Client: SIP clients are devices that communicate with each other using SIP. SIP Server: A computer or program that monitors and establishes the call between SIP clients.

  • Page 6: Configuring Mientry

    You will also receive a text message (containing a link beginning with https://miconnect.mircom.com) asking you to click a link to confirm your phone number for use with MiConnect. Make sure that the link in the text message starts with https://miconnect.mircom.com, then tap the link to verify your phone...
  • Page 7 Configuring MiEntry Make sure that the email message is sent from welcome@mircomsip.com, then open the link in the Google Chrome browser. Figure 3. Configure Your MiEntry Account The MiConnect Password Page opens. Enter a password in the fields as shown on the right. Note: Your password must be at least 6 characters long.

  • Page 8: Set Up Mientry

    Configuring MiEntry 3. Set up MiEntry You now have the three pieces of information you need to configure the MiEntry app to make SIP calls: • Domain (for example sip1.mirconsip.com) • SIP username (for example jsmith_6) • SIP password Note: The first time that you open MiEntry, it will ask for permissions that you must grant.

  • Page 9: Registration Status

    Configuring MiEntry SIP Username SIP Password Domain Figure 6. MiEntry registration screen on Android Tap Register. Registration Status The registration status indicator shows whether or not MiEntry is registered with the SIP server. On the iOS app, the registration status indicator appears at the top of the Dialpad and History screens.
  • Page 10 Configuring MiEntry On the Android app, the registration status indicator is a dot beside your SIP username on the Settings screen. Figure 8. Registration status on Android • Green/Registered: Successfully registered to the server. • Yellow/In Progress: Registration is in progress. •...

  • Page 11: Using Mientry

    Using MiEntry Note: The first time that you make or receive a call, your mobile device will ask you to give MiEntry permission to access the camera and microphone. You must give MiEntry permission to use the camera and microphone in order to make and receive video calls. Answer a Call Answer a call When you receive a call, the screen shows the display name of the caller...
  • Page 12 Using MiEntry • To answer the call on Android, tap the Answer icon at the bottom of the screen. • Control the call in as described in section 3.3. Decline a call • To decline the call on iOS, tap Decline. •...
  • Page 13 Using MiEntry On the next screen, tap the MiEntry button to open the call in MiEntry. Figure 11. Tap the MiEntry button to open the call in MiEntry Control the call in as described in section 3.3. TX3 MiEntry Manual Copyright 2020...

  • Page 14: Make A Call

    Using MiEntry Make a Call Make a call to a the TX3 Nano Tap the field that says Tap here to enter an address. Android Figure 12. MiEntry dialpad Type the SIP username of the TX3 Nano you want to call. Tap the phone icon.

  • Page 15: During A Call

    Using MiEntry During a Call The screen shows a video feed from the caller, if the caller’s application supports video and if your MiEntry app is set to accept video calls. Android Figure 13. Call in progress Unlock the door •...

  • Page 16: Call History

    Using MiEntry Start the video (Android only) • If the video is stopped, tap the Video icon to start the video. Mute the microphone • Tap the grey microphone icon (iOS) or the Micro icon (Android) at the bottom of the screen to mute the microphone.

  • Page 17: Log Out

    Using MiEntry Log Out If you log out, then you will no longer be able to receive calls. Tap Settings. Tap Logout at the bottom of the screen in iOS and at the top of the screen in Android. The MiEntry app is now unregistered from the SIP server. TX3 MiEntry Manual Copyright 2020...

  • Page 18: Appendix

    Appendix Grant Permissions the First Time MiEntry Opens The first time that you open MiEntry, it will ask for permissions that you must grant. 4.1.1 Grant Permissions on iOS • Tap Allow on the “MiEntry” Would Like to Send You Notifications screen.
  • Page 19 Appendix 4.1.2 Grant Permissions on Android Tap Deny on the Allow MiEntry to access your contacts screen. Figure 16. Android contacts access Tap Allow on the Allow MiEntry to record audio screen. Figure 17. Android audio access Note: This setting lets MiEntry make and receive audio calls. MiEntry does not record audio.

  • Page 20: Troubleshooting

    Appendix Tap Allow on the Allow MiEntry to take pictures and record video screen. Figure 19. Android video access Note: This setting lets MiEntry make and receive video calls. MiEntry does not record video. Troubleshooting If you are having trouble receiving or making calls, follow these steps to give MiEntry permissions.
  • Page 21 Appendix Tap Notifications. Figure 21. iOS Notifications Turn on Notifications, and select all 3 kinds of alerts. Turn on Sounds and Badges. 4.2.2 Android Go to Android Settings - Apps - MiEntry - Permissions. Turn on Camera, Microphone, and Telephone. Figure 22.

  • Page 22: Settings

    Appendix Settings MiEntry is configured by default to work with TX3 products, so you should not need to change the settings. Tap Settings. You cannot change your account information here. If you want to log in with a different username, then tap Logout and configure MiEntry again as described in section 3..

  • Page 23: Advanced Settings On Ios

    • Debug. By default, this is set to None. If this setting is On, MiEntry records information that can be used by Mircom technical support to resolve issues. • Send Logs. Tap to open an email message to techsupport@mircomgroup.com containing the debug...

  • Page 24: Video And Advanced Settings On Android

    Appendix Video and Advanced Settings on Android Tap Video to access the video settings. • Initiate video calls. If this setting is On, MiEntry will send a request for video automatically when it starts a call. Turn this setting Off if you do not want to send or receive video when you make a call.
  • Page 25 Appendix • Open Door Digit. MiEntry sends a DTMF signal to the TX3 Nano or TX3 Touch Screen to open the door. By default, this is 9 in the TX3 Nano, TX3 Touch Screen, and MiEntry. If this number is changed in the TX3 Nano or TX3 Touch Screen, then you must also change it here.

  • Page 26: Warranty And Warning Information

    Mircom System and shall be read in conjunction with: the product manual for the specific Mircom System that applies in given circumstances; legal documents that apply to the purchase and sale of a Mircom System, which may include the company’s standard terms and conditions and warranty statements;...
  • Page 27 Best practices and local authority having jurisdiction determine the frequency and type of testing that is required at a minimum. Mircom System may not function properly, and the occurrence of other system failures identified below may not be minimized, if the periodic testing and maintenance of Mircom Systems is not completed with diligence and as required.
  • Page 28 Moreover, some Mircom Systems do not have a battery monitor that would alert the user in the event that the battery is nearing its end of life. Regular testing and replacements are vital for ensuring that the batteries function as expected, whether or not a device has a low-battery monitor.
  • Page 29 Component Failure. Although every effort has been made to make this Mircom System as reliable as possible, the system may fail to function as intended due to the failure of a component. Integrated Products. Mircom System might not function as intended if it is connected to a non-Mircom product or to a Mircom product that is deemed non-compatible with a particular Mircom System.
  • Page 30 Warranty and Warning Information Warranty Purchase of all Mircom products is governed by: https://www.mircom.com/product-warranty https://www.mircom.com/purchase-terms-and-conditions https://www.mircom.com/software-license-terms-and-conditions TX3 MiEntry Manual Copyright 2020...

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