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An error message Error 1607: "Failed to complete script based install" occurs at run time
during the installation process.
This error message is often caused when user does not have the administrator right of the computer. To
run most installations on Windows 2000, or XP machines, you are often required to be the administrator
of the computer or have some kind of administrative privileges. The reason why installations require
administrative privileges is because many times installations access the Windows registry and Windows
System folders. If you are trying to install software on a computer in a corporate environment, you need
to contact your system administrator to give you administrative privileges on your computer.
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The DMM failed to recognize some of the tracks in my media folder.
The file names of your music files or the folder names that contained the files may comprise non-English
or special characters (non-unicode). Such characters are not supported by the GoGear micro jukebox.
Rename your files and try again.
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In all Windows machine, Quicktime Player accepts only 59 characters as the maximum
length of the file name. DMM gives a "File not found Exception" when I tried to play it.
Long file named tracks will be listed on the DMM and you can see them, put them on your hdd without a
problem. However, when it comes to playing these tracks on the PC, there will be error message "file
name size is too long". We recommend that you shorten the file name or only play your tracks on hdd to
avoid this error.
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Can I rip or record MP3/WMA files from CDs with the DMM software?
DMM cannot rip MP3/WMA files from CDs. You will need additional software to do this. The by-packed
Musicmatch application is well suited for ripping MP3 tracks.
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The buttons on my GoGear micro jukebox do not work. What could be the problem?
The keypad lock could have been activated. If the keypad lock is active on the GoGear micro jukebox, the
LCD will display a Lock icon. Press and hold the MENU key of the unit for 5 seconds, to de-activate the
keypad lock. The lock icon will then disappear. If it doesn't work, recharge battery or use the external
power supply to see if it may resolve the problem. If this doesn't help either, switch off the unit for
several seconds to reset the unit, as there may be a problem may be due to Electronic Discharge. If
nothing works, try doing a soft reset. Press and hold the
seconds. Then switch on the GoGear micro jukebox using the POWER button.
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How come there's no sound when the
•
The battery level may be running low. Check the battery level indicator or use the external power
supply.
•
Check if your headphone plug has been completely inserted into the headphone jack of the unit and
make sure that the unit is powered up by pressing the
shown on the LCD.
•
Also check if the volume is at an audible level by turning it up gradually by using the Volume + key on
the unit.
•
If the Pause icon
button to resume playback.
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What could prevent me from downloading files onto my GoGear micro jukebox?
•
Check the connection between the GoGear micro jukebox and your computer - the USB cable may
not be firmly connected.
•
Low power level: a weak battery may de-stabilize the connection. Always use AC power in the
process of data transfer.
•
For Windows 98 SE users, make sure that you have installed the USB driver provided in the
installation CD and that the USB is enabled in the BIOS set up.
•
Always remember to use the Digital Media Manager (DMM) software to transfer songs between the
GoGear micro jukebox and your computer.
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shows on display, it indicates that your unit is in Pause mode. Press the
key and the volume + key for a couple of
button is pressed on my GoGear micro jukebox?
button until the Philips splash screen is
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