Troubleshooting - Medline ALTERRA 1385 Operation And Maintenance Manual

TROUBLESHOOTING

Symptom Possible
Cause
Hand pendant?
Does the bed
have staff
control?
None of the func-
tions work
Power?
Functions work but
Power?
bed moves slowly
Grinding noise
Actuator gear is
heard from one of
stripped
the actuators
14 FCE1385B (PIC-00391) | Revision: 03/26/20
Remedy/Solution
Is hand pendant Plug in hand pendant
plugged in?
Did you try another Use different hand
pendant from working pendant from a
bed working bed
Are the lock-out Disengage lock-out
functions engaged? functions
Is the staff control Plug hand pendent
wired to the control directly into "HB"
box properly? port of control box
Is the bed plugged into Plug bed into wall outlet
an outlet?
Is the power outlet on Turn switch on, check fuse
a switch? box, or try another wall
outlet
Verify bed power source
(outlet) is adequate for
bed electrical rating
Has the power cord Insert power cord fully
become loose from the into control box
control box
Is the power cord Replace power cord
damaged?
Is the bed plugged into Plug bed Into wall outlet
an outlet?
Is the power outlet on Turn switch on, check fuse
a switch? box, or try another wall
outlet
Verify bed power source
(outlet) is adequate for
bed electrical rating
Has the power cord Insert power cord fully
become loose from the into control box
control box?
Is the power cord Replace power cord
damaged?
Actuator gear is Replace actuator
stripped, replace
actuator
TROUBLESHOOTING (CONTINUED)
Symptom Possible
Cause
Try another pendant
Hand pendant? from working bed
Insert actuator cord
Actuator? into another working
port of the control box
Verify actuator cable is
One of the actuators Actuator cable?
not damaged
is not functioning
Verify actuator cable
plug is inserted
completely in actuator
and control box
Insert actuator cord
Control Box into another working
port on the control box
Bed is not level Bed load is not evenly
when operating distributed
High-Low functions
Actuators are plugged
Actuators operate
Control box into the wrong ports
but wrong move-
wiring?
ment occurs
IF USE OF THIS TROUBLE SHOOTING GUIDE DOES NOT CORRECT THE PROBLEM, PLEASE CALL
MEDLINE TECHNICAL SUPPORT AT 1-800-MEDLINE.
CAUTION
SERVICE / MAINTENANCE PERSONNEL
The bed is a heavy piece of equipment. It is strongly recommended that any servicing or
maintenance of the bed be performed by two or more personnel.
Remedy/Solution
Use a different hand
pendant from a working
bed
If bed still isn't functioning,
replacing actuator
If damaged, or Cut replace
actuator cable
Push actuator cable plug
firmly into actuator/con-
trol box
If actuator works on a
different port of the
control box
Raise or lower bed to its
maximum or minimum
height
Plug actuators into proper
ports on control box
Replace control box
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