I Can't See My Preview On Webex Or Webex Meetings; Webex Or Webex Meetings Can't Connect To The Camera - Cisco Webex Desk User Manual

Maintain Your Camera

I Can't See My Preview on Webex or Webex Meetings

Problem
The camera is connected and is configured correctly, but the video doesn't preview on Webex or Webex
Meetings.
Solution
• Close any other applications that are using the camera. Then, go to Webex or Webex Meetings and do
• Slide the privacy shutter to the far right side to open it.
• Disconnect and reconnect your camera.
Related Topics

Webex or Webex Meetings Can't Connect to the Camera

Problem
When the camera shutter is closed during a Webex meeting, the preview frame of Webex or Webex Meetings
shows the message "Can't connect to the camera".
Solution
If you want to stop your video during Webex meetings, use the Stop video button on Webex or Webex
Meetings, instead of closing the shutter. This helps to avoid the error message.
Related Topics
the following actions:
1. Select another camera in the camera list. For example, select the system integrated camera.
2. Select Cisco Webex Desk Camera again.
Camera Logs, on page 27
Accessory Hub Can't Detect the
Webex or Webex Meetings Can't Connect to the
My Computer Doesn't Recognize the
Video Quality is Poor, on page 32
Camera Logs, on page 27
I Can't See My Preview on Webex or Webex
Accessory Hub Can't Detect the
My Computer Doesn't Recognize the
Video Quality is Poor, on page 32
I Can't See My Preview on Webex or Webex Meetings
Camera, on page 32
Camera, on page 31
Camera, on page 30
Meetings, on page 31
Camera, on page 32
Camera, on page 30
Cisco Webex Desk Camera User Guide
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