Collect Camera Logs With Webex Meetings; Troubleshoot Your Camera - Cisco Webex Desk User Manual

Maintain Your Camera
The logs saved at:
• For Windows:
• For Mac OS:
Procedure
Step 1 Click your profile picture.
Step 2 Choose Help > Send logs.
Related Topics

Collect Camera Logs with Webex Meetings

If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature
within Webex Meetings to capture camera logs for troubleshooting.
Procedure
Step 1 Click Help > Send Problem Report.
Step 2 Choose a problem type and the meeting or session where you are having issues.
Step 3
Provide some details by adding a description.
Step 4 Click Send Report.
Related Topics

Troubleshoot Your Camera

The following sections provide troubleshooting information for common camera-related issues. Use this
information to troubleshoot your camera before you contact Cisco technical support.
C:\Users\<user_ID>\AppData\Local\CiscoSpark\Accessories\current_log.txt
/Users/<user_ID>/Library/Logs/SparkMacDesktop/current_log.txt
Collect Logs with the Camera
Collect Camera Logs with Webex
Collect Camera Logs with Cisco Accessory
Collect Logs with the Camera
Collect Camera Logs with Webex, on page 28
Collect Camera Logs with Cisco Accessory
App, on page 27
Meetings, on page 29
Hub, on page 28
App, on page 27
Hub, on page 28
Cisco Webex Desk Camera User Guide
Collect Camera Logs with Webex Meetings
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