Collect Camera Logs With Cisco Accessory Hub; Collect Camera Logs With Webex - Cisco Webex Desk User Manual

Collect Camera Logs with Cisco Accessory Hub

• For Mac OS:
Procedure
Step 1
Open the Cisco Webex Desk Camera app.
Step 2 On the Basic tab, locate Camera logs.
Step 3
Click Collect to start logs collection.
Step 4 Click Open to open the directory where the log files are saved.
Related Topics
Collect Camera Logs with Cisco Accessory Hub
If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for
troubleshooting. The camera logs are saved to the download directory specified in your web browser.
Note You can only use Cisco Accessory Hub with Google Chrome version 68 and later.
Procedure
Step 1 Connect your camera to your computer.
Step 2
Go to
Step 3 Follow the onscreen instructions until the camera serial number and firmware version display.
Step 4
Click Get camera logs at the bottom.
Related Topics

Collect Camera Logs with Webex

If you encounter issues when using your camera with Webex, you can use the Send logs feature within Webex
to capture camera logs are for troubleshooting.
Cisco Webex Desk Camera User Guide
28
C:\Users\<user_ID>\AppData\Roaming\webexdeskcamera
Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera
Install the Cisco Webex Desk Camera
Collect Camera Logs with Webex, on page 28
Collect Camera Logs with Webex
Collect Camera Logs with Cisco Accessory
https://upgrade.cisco.com/accessories
Collect Logs with the Camera
Collect Camera Logs with Webex, on page 28
Collect Camera Logs with Webex
App, on page 9
Meetings, on page 29
Hub, on page 28
in your web browser.
App, on page 27
Meetings, on page 29
Maintain Your Camera