I Purchased A Fluidmesh Device, But It Is Not Shown In Fm Racer; I Cannot Connect My Fluidmesh Device To The Fm Racer Interface; I Applied Configuration Settings To The Device Using Fm Racer, But I Have Lost Connection To The Device In Fm Racer - Cisco FM1000 Gateway Installation And Configuration Manual

1. Physically access the unit.
2. Use the hardware Reset button to reset the unit to its factory
default settings. Refer to
(page 105)
8.4. I purchased a Fluidmesh device, but it is not shown in
FM Racer
The Fluidmesh device you have purchased may not yet be added to your
Fluidmesh Partners account. Try manually adding the device using the
unit serial number and mesh identity (ID) number, as shown in the Cisco
FM Racer user's manual (section: Adding Fluidmesh devices to your FM
Racer portfolio).
8.5. I cannot connect my Fluidmesh device to the FM Racer
interface
If your Fluidmesh device refuses to connect to FM Racer, or you cannot
switch the device to Online mode using the onboard Configurator
interface, check the following points:
• Was the Ethernet cable disconnected from the computer or the
device after the device acquired the IP address leased by the
DHCP server? If it was, repeat the connection, making sure the
cable remains connected to the computer and the device.
• Is the
partners.fluidmesh.com, and the address of the RACER™ Cloud
Server? If not, check for possible DNS server misconfiguration.
• Is port 443 open in the network firewall? If not, make sure the port is
open.
8.6. I applied configuration settings to the device using FM
Racer, but I have lost connection to the device in FM Racer.
When configuration settings are successfully applied to a device in
Provisioning Mode:
• The device exits Provisioning Mode.
• DHCP is disabled for the device.
• The device is restarted using the configuration that has just been
set.
Is the device expected to be connected to the internet? If so, check the
following points:
• Do the configuration settings include the correct default gateway
address and DNS server address?
• Can the device can connect to the internet from the local subnet?
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"Resetting the unit to factory defaults"
for more information.
local DNS server
Troubleshooting
able to resolve the
Page 120 of 138
address