VeriFone VX520 Quick Reference Manual

CREDIT SALE DEBIT SALE
• Select SALE • Select
• Enter sale amount and press ENTER • Enter sale amount and press
– Enter tip amount and press ENTER , • Select
or press ENTER to bypass. • Swipe customer card
• Select YES • Select
• Swipe customer card, insert customer card, • Have customer enter
or manually enter account number and PIN pad and press
press ENTER – Enter cash back amount and press
– Select the desired language • Terminal dials out, and receipt prints
– Select CREDIT
CREDIT REFUND
– Enter expiration date (MMYY)
and press ENTER • Press the purple
– Card present? Select YES • Select
(if No, see Mail/Phone section) • Enter refund amount and press
– Imprint the card and press ENTER • Select
– Enter V-Code and press ENTER , • Swipe customer card, insert customer card,
or press ENTER to bypass or manually enter account number and
– If bypassed, select V-Code option: press
NO (no V-Code), XREAD (unreadable), – Select the desired language
or XPROV (not provided) – Select
– Enter Zip Code and press ENTER – Enter expiration date (MMYY) and press
• Terminal dials out ENTER
– Remove the card • Terminal dials out
• Receipt prints – Remove the card
• Receipt prints
MAIL/PHONE SALE
DEBIT REFUND
• Press the purple DOWN ARROW key
• Select PHONE ORDER • Press the purple
ENTER
• Enter sale amount and press • Select
• Select YES • Enter refund amount and press
• Manually enter account number • Select
ENTER
and press • Swipe customer card or manually enter
• Enter expiration date (MMYY) account number and press
and press ENTER • Select
PHONE WEB
• Select option: or • Have customer enter
– If Web, encrypted? Select YES or NO press
• Enter purchase order number, • Enter original transaction date (MMDDYY),
and press ENTER and press
• Enter V-Code and press ENTER , or press • Enter original time (HHMMSS), and press
ENTER to bypass ENTER
– If bypassed, select V-Code option: • Terminal dials out, and receipt prints
NO (no V-Code), XREAD (unreadable),
or XPROV (not provided)
• Enter street address number
and press ENTER
ENTER
• Enter Zip Code and press
• Terminal dials out, and receipt prints
NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
CARD TYPES ACCEPTED
SALE • Visa
ENTER • MasterCard
YES
• Debit Cards
• American Express
DEBIT • Discover
PIN
on • PayPal
ENTER • Carte Blanche
ENTER • Diners Club
• JCB
• EBT
TERMINAL MESSAGES
DOWN ARROW key
REFUND AMOUNT DUE/BALANCE DUE:
ENTER authorization has occurred. Ask customer
YES for another form of payment for the
remaining balance of the sale. Press ENTER
to print the receipt. Pressing CANCEL will
ENTER not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
CREDIT
if the street address and ZIP code entered
match the customer's billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
DOWN ARROW key Use Code 10 procedure. Call the Voice
REFUND
Authorization Center.
ENTER
YES CARD SWIPE ERROR:
read. Swipe card again or manually key-in
ENTER account number.
DEBIT
PIN COMM ERROR:
on PIN pad and A communication error has
ENTER occurred. Check line connections, call Help
Desk.
ENTER
GB (NUMBER): Good batch. Batch transmission
accepted.
0300013
V052715
© 2015 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER):
Duplicating or Rejected Batch. Call Help
Desk.
RECORD NOT FOUND: Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call
help desk.
A partial
Verification Code. A 3-4 digit non
V-CODE:
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
Checks
Hold the card.
Magnetic stripe did not
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
www.tsysacquiring.com
Current
Quit
Quick
Reference
Guide
VERIFONE® VX520, XEVA432
R E T A I L