Troubleshooting; Section 14 Troubleshooting - Axis 5550 User Manual

Troubleshooting

Section 14
General
Overriding Port Status
LED Indicators
Indicator
Power
Network
Web Interface
Symptoms
The AXIS 5500/AXIS 5550 Web
interface cannot be accessed
from a Web browser.
130
Troubleshooting
This section provides useful information to help you resolve difficulties
you might have with your AXIS 5500/AXIS 5550. Fault symptoms,
possible causes and remedial actions are provided within a quick
reference table.
Please visit the Axis Web site for latest troubleshooting tips, more support
and additional help through the FAQ database or to fill in and submit a
Support question.
The USB port in an AXIS 5500 / AXIS 5550 supports USB printers only. If
any other USB device has been connected to this port, the print server
must be restarted before it can function properly again.
Some USB printers do not deliver correct port status to the print server
(for instance always reporting printer off-line even if the printer is on-
line). To override this, see "Overriding Port Status" on page 123.
Color/Behavior
Green
Not lit
Orange
Orange flashing
Not lit
Possible causes
The AXIS 5500/AXIS 5550 is not
connected properly.
Problem with your proxy server.
Other networking problems.
Explanation
OK
No power/Error
OK - network connected
Activity on network
No physical connection to the network
Remedial actions
1. Check Power and Network indicator.
2. Check that assignment of IP addresses
for the AXIS 5500/AXIS 5550 is correct.
3. To further check the IP addresses, run
the Ping command from another com-
puter as described in "IP address check"
at the end of this chapter. Follow the
appropriate recommendations.
Verify the proxy server settings in your
Web browser.
1. Verify that your network is accessible
through your network socket.
2. Verify that your network cable is func-
tional.
AXIS 5500 / AXIS 5550 User's Manual