Support - Axis 282 Integrator And User’s Manual

AXIS 282/AXIS 282A - Troubleshooting
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Emergency Recovery Procedure
If power or the network connection to the AXIS 282/AXIS 282A is lost during the upgrade,
the process will fail and the unit will become unresponsive. A flashing red Status LED
indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is
located on the memory capsules on top of the AXIS 282/282A..
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of AXIS 282/AXIS 282A> <Serial number> temp
ping -s 408 <IP address of AXIS 282/AXIS 282A>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS 282/AXIS 282A> <Serial number>
ping -l 408 -t <IP address of AXIS 282/AXIS 282A>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
CTRL+C to stop Ping.
3. Open a browser and type in the AXIS 282/AXIS 282A's IP address. In the page that
appears, use the Browse button to select the upgrade file to use, e.g. axis282qa.bin or
axis282sa.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power and Status LEDs and flashing green or amber on the
Network LED.
5. Reinstall the AXIS 282/AXIS 282A.
If the emergency recovery procedure does not get the AXIS 282/AXIS 282A up and
running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us help you resolve your problems expediently by
providing a server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events
within the unit since the last restart of the system and can prove a useful diagnostic tool
for troubleshooting.