Table of Contents
Advertisement
Incorrect setup.
Post Content Length in proxy
server.
Full duplex not supported.
Firewall or router settings.
DC power not enabled for micro-
phone.
Audio volume too low/high
Volume settings incorrect.
Input and output gain set incor-
rectly.
Poor audio quality
Too many users.
User too close to microphone.
Feedback from speaker.
Background noise.
CPU overloaded.
For additional assistance, please contact your reseller or check the product's support pages on
the Axis Website at www.axis.com/techsup
Check that the sound card in the PC and the connections to the speaker and microphone are
working. Ensure that the mute button is not pressed and the volume settings are correct.
Ensure that full-duplex is selected if you want to have two way audio communication.
The Post Content Length set in the proxy server is too low. Set the value of the Post Content
Length in your proxy server to 1MB or more. You may need to contact your system administra-
tor to do this.
Sound card does not support full-duplex. For information on how to check if your sound card
supports full-duplex, please visit http://support.microsoft.com
AXIS 282/AXIS 282A works locally, but not externally. Check the Internet firewall settings with
your system administrator or reconfigure the default router settings.
If the microphone has a built-in amplifier then the DC power must be enabled on the Audio
Settings page.
The volume of the microphone or speaker connected to the AXIS 282/AXIS 282A is either too
high or too low. Change the volume for the speaker or microphone in the Live View page.
Change the input gain for the microphone and the output gain for the speaker to adjust the
audio levels on the Audio Settings page.
Too many users/clients listening to audio from the AXIS 282/AXIS 282A may adversely affect
the sound quality.
Enable the speech filter in Audio > Advanced Settings.
Enable the echo cancellation filter in Audio > Advanced Settings.
Adjust the noise cancellation threshold and attenuation to reduce background noise levels in
Audio > Advanced Settings.
Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
AXIS 282/AXIS 282A - Troubleshooting
65
Advertisement
Table of Contents
